Support Data Analyst I

hace 4 semanas

Santiago, Chile Sumup A tiempo completo

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

Team Description

As part of the Support Team you will play a key role in helping us to create the most customer-oriented company for our merchants. We devise innovative ways for optimizing the experience we give to our merchants in every touchpoint. On the Support Team we mix a very unique characteristic where we make sure our analyses are robust and give useful insights as well as execute actions that result in actual improvement on our service and operation. Our vision of “always finding a way to make our merchants life´s better” is reflected in our hunger to automate and re-invent processes. 

We are looking for a Data Analyst to help us implement our Support Strategy and ecosystem across different markets and for different products. He/she will retake our reporting to the next level and play a key role towards implementing new innovations and automations that will streamline our operation. With constant support and communication from other Analysts and Global data Teams in Germany, Bulgaria, UK, United States and Brazil, you will be part of a global team whose main focus is the merchant experience.

What you’ll do:  

Own all the data that allows day-to-day decisions to be made in the Support team, including definition and follow-up of customer satisfaction and operational KPIs (including metrics for agents and operational performance)

Optimize all our operations reporting in order to drive action towards key objectives and measure impact.

Data driven decision making to implement new processes to improve our merchant interaction with SumUp

Deep dive into our merchant needs to identify gaps/risks/opportunities in the experience of solving their requests and create new directives along with the Support leadership team

Design experiments to test hypotheses and implement merchant based solutions in a fast-paced environment.

Connect and manage relationships with development teams around the world to find solutions to local market opportunities.

Work closely with different teams in a collaborative environment to bring the best possible experience for our merchants.

Document, map and challenge established Support processes to achieve maximum efficiency and availability to give an outstanding experience in every process and touchpoint through different channels.

You’ll be great for this position if:

At least 1 year of experience as a data analyst in fast-paced environments.

Advanced Excel and SQL experience is a must.

BI tools advance knowledge (Tableau, Power BI)

Advanced or fluent English skills.

You have strong analytical and problem solving skills

You have excellent communication, presentation and interpersonal skills - you are able to communicate ideas and concepts with team members from a wide range of countries and cultures, and to build strong and productive relationships.

Python knowledge is a nice to have 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate

Job Application Tip

We recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

  • Support Data Analyst I

    hace 7 días

    Santiago de Chile SumUp A tiempo completo

    We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude,...

  • Data Analyst I

    hace 4 semanas

    Santiago, Chile Signant Health A tiempo completo

    Data Analyst I Santiago, Santiago Metropolitan Region, Chile Req #2731 Tuesday, May 14, 2024 This is a remote role in Santiago’s Metropolitan Area  Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs,...

  • Data Analyst I

    hace 1 semana

    Santiago de Chile Signant Health A tiempo completo

    This is a remote role in Santiago’s Metropolitan Area Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to...

  • L2 Application Support Analyst

    hace 2 meses

    Santiago de Chile Prodapt A tiempo completo

    **Overview**: L2 Application Support Analyst **Responsibilities**: **Requirements**: Salesforce CRM; Telecom Support; Application Production Support; Data Structures

  • Data Analyst I

    hace 1 semana

    Santiago, Metropolitana, Chile Signant Health A tiempo completo

    This is a remote role in Santiago's Metropolitan AreaAre you ready for the Most Impactful Work of Your Life?Signant Health is a global evidence-generation company. We're helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations, and reimagining the path to...

  • Data Analyst

    hace 3 semanas

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Recognized as one of Canada’s fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile. Our vision is to...

  • Data Analyst

    hace 2 meses

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: - PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. - Nearshore Staff Augmentation, our managed IT staffing service, connects top...

  • Senior Data Analyst

    hace 3 semanas

    Santiago, Metropolitana, Chile Varsity Tutors A tiempo completo

    Varsity Tutors, a Nerdy company, is seeking an innovative Senior Data Analyst based in Chile to join our team and work on impactful initiatives providing decision support to business leadership through quantitative analysis mining our data for opportunities, and technical development of new data pipelines and reporting. The Senior Data Analyst will be...

  • Senior Data Analyst

    hace 1 mes

    Santiago, Metropolitana, Chile Varsity Tutors A tiempo completo

    Varsity Tutors, a Nerdy company, is seeking an innovative Senior Data Analyst based in Chile to join our team and work on impactful initiatives providing decision support to business leadership through quantitative analysis mining our data for opportunities, and technical development of new data pipelines and reporting. The Senior Data Analyst will be...

  • Lead Data Analyst

    hace 4 semanas

    Santiago de Chile Fusemachines A tiempo completo

    **About Fusemachines** Fusemachines is an artificial intelligence talent and education solutions company dedicated to democratizing AI. Headquartered in New York,US with operations in Dominican Republic, Canada, and Nepal, it is a 300+ company. Fusemachines' AI educational program has made world-class AI education available, accessible and affordable to...

  • Junior Data Analyst

    hace 2 meses

    Santiago de Chile TalentKompass Deutschland A tiempo completo

    **LOCATION**: Remote Work **SCHEDULE**: Part-time *** Are you an aspiring data analyst seeking an unparalleled opportunity to gain hands-on experience while working with a prestigious Management Consulting firm? TalentKompass Deutschland, a leading Human Resources company based in Germany, is searching for a highly motivated Data Analysis Intern to join...

  • Data Analyst

    hace 1 semana

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Recognized as one of Canada’s fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile. Our vision is to...

  • Security Analyst I

    hace 2 meses

    Santiago, Chile Robert Half A tiempo completo

    Robert Half is seeking a Security Analyst I who is responsible for assisting with day-to-day operations of the Enterprise Information Security (EIS) organization and to help introduce efficiencies that can streamline internal processes and procedures. The Information Security Analyst would possess the ability to automate appropriate functions which is...

  • Data Analyst

    hace 2 semanas

    Santiago de Chile ACL (Aplicaciones Computacionales) A tiempo completo

    **Data Analyst (1 vacantes) **Programadores(as) / Desarrollares (as) informaticos (TI) - Instructores en tecnología de la información**: **DATOS DE CONTACTO**: **Empresa**: ACL (Aplicaciones Computacionales) **Actividad económica**: Actividades de consultoría de informática y de gestión de instalaciones informáticas **DESCRIPCIÓN**: En ACL empresa...

  • Senior Data Analyst

    hace 6 días

    Santiago de Chile Varsity Tutors A tiempo completo

    Varsity Tutors, a Nerdy company, is seeking an innovative Senior Data Analyst based in Chile to join our team and work on impactful initiatives providing decision support to business leadership through quantitative analysis mining our data for opportunities, and technical development of new data pipelines and reporting. The Senior Data Analyst will be...

  • Platform Support Analyst

    hace 2 semanas

    Santiago de Chile Launchpad Technologies Inc. A tiempo completo

    Recognized as one of Canada’s fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile. Our vision is to...

  • Senior Data Analyst

    hace 1 mes

    Santiago de Chile Varsity Tutors A tiempo completo

    Varsity Tutors, a Nerdy company, is seeking an innovative Senior Data Analyst based in Chile to join our team and work on impactful initiatives providing decision support to business leadership through quantitative analysis mining our data for opportunities, and technical development of new data pipelines and reporting. The Senior Data Analyst will be...

  • Data Analyst

    hace 2 semanas

    Santiago de Chile CobaltoTalent A tiempo completo

    **About The Role We are looking for a detail-oriented and collaborative Data Analyst to join our business analytics to manipulate and analyze them using various statistical and mathematical methods. Must have prior experience with BI and visualization tools, have intimate knowledge of Relational Database and Data Warehousing technologies, and have an...

  • Data Analyst

    hace 3 semanas

    Santiago de Chile Option A tiempo completo

    Creemos en un mundo donde las soluciones tecnológicas no tienen límites, donde triunfan los que se atreven, los que innovan, los que no tienen miedo a equivocarse y aprender de sus errores. Creamos metodologías únicas para impulsar una Aceleración Digital exitosa, convirtiendo los problemas en oportunidades, solucionando de manera ágil y dinámica el...

  • Data Analyst

    hace 1 semana

    Santiago, Metropolitana, Chile CobaltoTalent A tiempo completo

    **About The RoleWe are looking for a detail-oriented and collaborative Data Analyst to join our business analyticsto manipulate and analyze them using various statistical and mathematical methods. Must haveprior experience with BI and visualization tools, have intimate knowledge of Relational Database andData Warehousing technologies, and have an innate...