Ps Project Manager

locations
- Santiago, Chile
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR107054
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- #LI-Hybrid
Job Title: Project Manager Professional Services
Department & Team: Prefessional Services LATAM
Reports to: Arturo Roa
Location: Santiago, Chile

The Professional Services Project Manager will represent Genesys with authority to the customer, as the leader of the delivery project team and owner of the project, manages the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. Acting with autonomy and accountability, the Project Manager will ensure that the project potential is realized and that the customer is delighted, while adhering to the to the project defined triple constraints of cost, scope, and time, inclusive of change requests. The Project Manager must clearly understand the project objectives, along with the business requirements, and act as the primary interface with the customers to set the agenda, manage customer expectations, develop and implement a risk mitigation strategy, proactively resolve issues, negotiate appropriately, and communicate internally and externally utilizing the Genesys approach to lead the project to success. Achieving internal financial goals via project predictability and financial rigor will be paramount. Additionally, the PM will look to expand our services footprint through strategic and collaborative partnerships with sales, the project team, and the customer, increasing Genesys visibility. Project Managers may also lead internal projects for organizational efficiencies and improvement, as well as leading pre-sales efforts around large opportunities. Responsible for all Genesys personnel including subcontractors working on the project. Manages all financial aspects of the projects including forecasting, billing process and revenue recognition.
- At the same time, Project Manager could work as a Scrum Master roll in cases where an Agile model is required and delivery is based in a scrum approach, being responsible for creating and onboarding project teams, integrating them into the organization and providing a clear vision of the product / project. As Scrum Master also facilitates communication and information exchange between external groups and the project team. They also monitor project progress, provide timely feedback, and drive a culture of agility and learning, keeping the team organized and on track by hosting daily stand-up meetings, sprint planning meetings, sprint reviews, etc. The position helps the product owner refine and maintain the backlog by using information gathered from standup meetings. They schedule review meetings and prioritize work on user stories.
- Project Manager plays an important role in the generation, sell, and promotions of new services into the accounts assigned; therefore, in many cases will be required to present Scope of Work of new proposals and pursuit the selling of more and/or new professional services.

Key Responsibilities:

- Responsible for project management and ownership of multiple, concurrent medium
- to large-sized, complex Genesys practice or solution engagements, adhering to and improving the Genesys approach.
- Provide leadership to the organization by mentoring junior team members, encouraging individual development, contributing to intellectual capital, and sharing best practices.
- Proactively and predictively manage the project(s) including developing work plan, scheduling resources, setting goals and priorities, ensuring deliverables are met, reporting project status, tracking and resolving issues, developing a risk mitigation plan, and customer acceptance.
- Full ownership of the financial variables within the project; lead the project to completion within the originally defined budget with consistent and recurrent financial status and projections both internally and externally.
- Implement change management process on engagement.
- Follow standard PS Operational process and guidelines.
- Maintain close links with other functions in Professional Servi