Deal Desk Analyst

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including **Built In's 100 Best Midsize Places to Work in SF 2025**, **Top Places to Work by USA Today 2025**,** **Y Combinator's list of Top Companies in 2023**, **#4 on Fortune’s Best Workplaces in the Bay Area** ,**Inc. Magazine's 2022 Best Workplaces list**, and **Forbes Best Startup Employers 2022 List**.

**What will you be doing?**
- ** Deal Structuring & Support**: Provide expert guidance and support to the sales team in structuring complex deals, including those involving non-standard pricing, custom terms, ramped agreements, and unique customer requirements.
- ** Quote & OF Management**: Assist in the accurate creation, review, and modification of quotes and Order Forms (OFs) within Salesforce (SFDC CPQ), ensuring all details align with negotiated terms and company policies.
- ** Process & Policy Adherence**: Ensure all deals adhere to established company policies, pricing guidelines, revenue recognition principles (e.g., ASC 606), and legal terms.
- ** Cross-functional Collaboration**: Act as a central liaison between Sales, Legal, and Finance, to facilitate seamless deal flow and resolve complex deal-related inquiries efficiently.
- ** Approval Workflow Management**: Support the navigation and adherence to internal approval processes, ensuring timely review and documentation of all necessary approvals for deals.
- ** Documentation & Training**: Contribute to building and maintaining comprehensive Deal Desk documentation, playbooks, and training materials to empower the sales team and ensure process consistency.
- ** Data Integrity & Reporting**: Maintain high data integrity within SFDC related to deals and contribute to reporting on key deal desk metrics to identify trends, process gaps, and areas for improvement.
- ** Issue Resolution**: Act as a point of contact for deal-related questions and provide thorough, timely answers, troubleshooting quote errors and system discrepancies.
- ** Continuous Improvement**: Participate in initiatives to streamline deal desk processes, enhance system efficiency, and improve the overall effectiveness of deal support.

**What skills and experience do you need?**
- 2+ years of experience in a Deal Desk, Sales Operations, Finance, or similar role within a high-tech company (SaaS/Cloud model preferred).
- BS/BA in accounting, finance, economics, business administration, or other quantitative fields preferred.
- Minimum of 2-3 years’ experience with Salesforce CPQ or similar quote-to-cash (QTC) tools is highly preferred.
- Strong analytical skills with an ability to interpret complex data, identify trends, and provide actionable insights.
- Experience with CRM systems like Salesforce is required.
- Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
- A collaborative team player with a proactive and problem-solving attitude.
- Ability to work independently and manage multiple priorities in a dynamic, fast-paced environment while maintaining accuracy and meeting deadlines.
- Strong attention to detail and a relentless drive for excellence in process execution and deal integrity.
- Demonstrated ability to build strong relationships and influence stakeholders at various organizational levels.

**What we offer**
- Competitive salary
- Fully covered health insurance - medical, dental and vision
- Generous paid time off
- Focus Fridays - learn more here
- Mental health support with Workplace Options
- Family planning support with Maven
- Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day
- Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand