Customer Collaboration Analyst

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

**How you will contribute**

You will:

- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility

**Tus tareas**:

- Serás el punto de contacto del trabajo colaborativo con el cliente
- Colaborarás con la detección de oportunidades y gestión sobre la solución que permita mejorar constantemente los KPI’s logísticos internos y con el cliente (Fill Rate, Instock, DOH, OSA, Found Rate)
- Contribuirás a alcanzar los objetivos de la compañía mediante la correcta gestión y seguimiento al abastecimiento regular - promocional del cliente en centros de distribución y tiendas.
- Mantener un BIAS forecast de sell out en tiendas en un alto nível de accuracy para anticipar el consumo y así reducir el riesgo de quiebres.
- Operar bajo alineación interáreas y accionar con anticipación las gestiones requeridas para un abastecimiento impecable en tiendas (promociones, activaciones, sustituciones, entre otros)
- Conocer el E2E de la cadena y desarrollar optimizaciones en el manejo de datos que faciliten los análisis para la toma de decisiones
- Desafiarás las dinámicas de abastecimiento actuales para lograr eficiencias logísticas con clientes, que se traduzcan en ahorros para la compañía. Generando proyectos colaborativos internos y/o con clientes

**Requisitos del cargo**:

- Ingeniero civil industrial, comercial o similar.
- Experiência como CPFR o VMI en cuentas claves de al menos 1 año.
- Alta capacidad analítica y gestión rápida sobre oportunidades.
- Orientado en logro de resultados y KPI’s
- Conocimientos transversales de la cadena de abastecimiento y eficiencias logísticas.
- Habilidades para construir relaciones interpersonales y de negocios.
- Habilidad de trabajo en equipo, responsable, pensamiento proactivo, flexibilidad
- Nível de Excel intermedio - avanzado.
- Conocimiento en SAP deseable.
- Manejo de Power B.I. ideal, pero no excluyente.
- Experiência trabajando con sistemas ASR y AWR.

**No Relocation support available**:
**Business Unit Summary**:
**WACAM is Mondelez International’s Latin America presence with 1,700 wonderful people proudly representing a diversity of cultures and nationalities. WACAM includes 12 countries—Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, and the Dominican Republic—and the U.S. territory of Puerto Rico. We make and distribute our global brands and local jewels such as **_Choco-Soda _**, **_Doña Pepa _**, **_Coronitas _**and **_Cua-Cua _**to over 190 million discerning consumers.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

**Job Type**:
Regular

Customer Collaboration (CLD)

Customer Service & Logistics