Junior Trading Operations Engineer

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.
**_We are a global operating company, hence, we kindly request that you share your CV in English_**

**The Role**

As a **Junior Trading Operations Engineer** at Pepperstone, you will play a vital role in our commitment to serving our valued business users and clients. Ensuring the smooth operation and reliability of our systems is our main priority. By carefully monitoring client trading platforms and supervising the maintenance of our end-to-end trading infrastructure and systems, you will contribute to the seamless functioning of our critical systems. You will be responsible for monitoring, configuring, and maintaining our order management systems and internal trading infrastructure, including aggregation and liquidity management systems.

This position requires having practical knowledge of the various trading systems available to our clients, a deep understanding of Pepperstone's business model, and adept skills in securely and efficiently managing trading infrastructure.

As our **Junior Trading Operations Engineer,** your key responsibilities include, but not limited to
- Excellently managing and administering our client trading platforms, including MT4, MT5, cTrader, and the in-house Pepperstone trading platform.
- Supervising the company's internal dealing infrastructure to ensure flawless execution, accurate pricing, and effective hedging mechanisms. This includes overseeing liquidity aggregators and proprietary trading infrastructure for seamless and efficient trading operations.
- Vigilantly monitoring all critical systems, such as Trading Systems, Proxy servers, Windows servers, Aggregators, Pricing Engine, and Third-party plugins to proactively detect and address any issues, ensuring consistent system stability.
- Conducting regular health and performance checks on all trading platforms and systems to maintain optimal efficiency and reliability.
- Performing audits on trading platform systems and software regularly to identify and rectify any vulnerabilities or discrepancies.
- Promptly addressing Operations tickets and requests, emphasizing business sensitivity and urgency in order to meet customer needs.
- Efficiently managing processes related to corporate actions, swaps, and other daily operational tasks to contribute to the smooth functioning of trading operations.
- Conducting thorough investigations of trade-related issues, quickly identifying and resolving any discrepancies or problems.
- Monitoring pricing closely and effectively resolving any pricing issues to prevent disruptions in client trading activities.
- Managing escalations and maintaining strong relationships with internal stakeholders, external vendors, and service providers to ensure efficient communication and effective issue resolution.
- Providing support for regulatory reporting initiatives, such as transaction reporting, best execution, and market abuse surveillance.

**About You**
- Experience in a similar role in the online trading industry
- Prior experience in trading operations or dealing, particularly with MetaTrader 4/5, is preferred. Familiarity with cTrader and Devexperts would be highly advantageous.
- Experience in Database Administration or SQL-based reporting is a plus.
- Ability to investigate issues using logs and generate simple database queries (SQL).
- Adaptability to a fast-paced environment, with a strong inclination towards continuous self-learning.
- Strong analytical skills, effective time management, and the ability to solve complex problems.
- Excellent proficiency in both written and spoken English is required.
- Willingness to work flexible hours, handle weekend tasks, and adapt to varying shifts.

**Why you will enjoy working with us**
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Comprehensive medical insurance with coverage for your healthcare needs
- Employee Assistance Program & Wellbeing Initiatives

**More about Pepperstone**

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