Network Engineer

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

- PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
- Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

We are seeking a Network Engineer to join the Network Engineering & Security Team, that is responsible for designing, building, and maintaining our client’s global corporate, wireless, development, and production infrastructure within our data center networks and public clouds.

Strong customer service skills will be critical for this position, as the engineer will actively interact with stakeholders and fellow employees. The engineer will also support the daily operations of our client’s network infrastructure and services, including service metrics, projects, network upgrades, maintenance activities, and on-call rotation.

**Responsibilities**
- Support global network, remote access, and wireless infrastructure to enable rapid company growth
- Participate in complex projects such as routed access, SDWAN, code upgrades, etc.
- Responsible for the installation, operation, administration, and maintenance of corporate LAN and WAN networks
- Support UCaaS service migration and author documents for support teams
- Work with the team on establishing network service metrics and scorecard
- Support the remote workforce with VPN and remote access issues
- Influence to plans and workflows for balanced growth and performance across all aspects of our client’s network infrastructure
- Partner with Facilities, Security, AV, etc. on office expansion and remodel projects
- Respond to network outages and perform deep root cause analysis
- Solve network connectivity issues
- Lead services SLA with timely trouble ticket resolution for end-user issues
- Support for network deployment and maintenance projects
- Author network documents and train support team on network technologies
- Participate in 24x7 on-call rotation

**Requirements**:

- 5+ years of network engineering experience supporting large, global, multi-vendor enterprise infrastructure
- Solid grasp of network fundamentals and operations
- Ability to explain complex technical situations with ease to stakeholders
- Meticulous and detail-oriented with outstanding documentation capability
- Proven knowledge in switching fundamentals such as Ethernet, VLANs, STP, HSRP, etc.
- Hands-on experience with Cisco IOS, IOS-XE, and NX-OS
- Experience running and maintaining a 24x7 Internet-facing production environment
- Experience building distributed systems and highly available services
- Experience with SNOW desired
- Experience with automation tools and scripting a plus
- Experience using network diagnosis and packet analysis tools
- Strong verbal and written interpersonal and communication skills
- Ability to work independently and solve problems with speed and efficiency
- Ability to self-motivate and handle, prioritize, challenging tasks
- Strong customer focus and service skills
- Attention to detail and accuracy
- Ability to work after hours to support projects and maintenance activities
- Potential travel to support field office projects

**Why work for Launchpad?**:

- 100% remote
- People first culture
- Excellent compensation in US Dollars
- Hardware setup for working from home
- Work with global teams and prominent brands based in North America, Europe, and Asia
- Training allowances
- Personal time off (PTO) for vacations, study leave, personal time, etc.
- ...and more

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story Contact us today.