Software Engineer

PagerDuty is seeking **Full Stack Software Engineers **with up to six years of experience to join our diverse, customer-centric technology company

As a Software Engineer on the Sustainability team at PagerDuty, you'll be part of a team that's intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves

**Overview of the Role**:
**Key Responsibilities**:

- From day one, you'll be designing, coding, testing and shipping code that ensures we deliver secure, highly reliable and scalable solutions to our customers.
- Since we own and operate what we build, you'll collaborate closely with engineers across teams.
- You will work with a wide range of systems, processes, and technologies to build solutions that solve customer problems.
- With 14,000+ global customers and growing, you'll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
- You will be participating in your team's on-call rotation, triaging and addressing production issues as they arise.

**Basic Qualifications**:

- You have been designing, building, and operating large systems with scalability, availability, and performance requirements in mind.
- You have a strong understanding of Ruby on Rails, MySQL, and distributed systems.
- You have good written, verbal communication and development practices, including English.
- You have experience working in an agile environment with iterative development and fast feedback.
- You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach and collaborate with your team to build & test elegant solutions.

**Preferred Qualifications**:

- You have built APIs and services in distributed, highly available environments.
- You have experience with containerization systems such as Kubernetes, and with cloud-hosting providers such as AWS.
- You have a track record of stepping up and leading successful engineering projects.
- You have experience coaching and mentoring others.
- You have an understanding of the importance of empathy - you view other opinions with an open mind and clearly communicate your thoughts in order to reach technical solutions quickly.
- You have a calm, assertive approach to diagnosing and fixing urgent problems.

**Not sure if you qualify?**

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. Find balance with remote working, while also enjoying ample opportunities for in-person and virtual connection with your fellow Dutonians.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.**

**Your package may include**:

- Competitive salary and company equity
- Comprehensive benefits package from day one
- Flexible work arrangements
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid volunteer time off - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

**About PagerDuty**

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them