Tam Senior Staff

TAM Senior Staff
Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

The Technical Account Manager (TAM) Senior Staff (Expert level) uses wide-ranged advanced technical experience to resolves complex customer issues. Focused on building relationships with mid/large strategic customer accounts to ensure the investment value of Equinix Digital services. Onboards and advises customers during implementation, trains customers on technical product topics (including new features and capabilities) and serves as an advanced technical expert and advocate for assigned customer accounts.

**What you will be doing**

Technical Consulting and Sales Support
- Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions
- Exceptional understanding of Equinix data center, Network, and Cloud products and services
- Utilizes internal process and client requirements to help shape company policies, procedures, and products
- Provides full sales support for large regional and/or global customers
- Provides guidance to other personnel and mentors members of the Digital Success team

Solution Design and Deliverables
- Hosts meetings with C-level stakeholders
- Provides high level technical solution design expertise
- Develops and refines standard practices and procedures
- Develops complex RFI/P/Q preparation as requested
- Independently delivers all deliverables

Customer Service
- Communicates with customers (internal and external) in an outstanding, professional, friendly, and effective manner, both verbally and in writing
- Drives pre-sales efforts for all company products and services
- Provides outstanding technical support in sales presentations, customer meetings, and trade shows

Business and Market Expertise
- Excellent understanding and awareness of technology trends in the market
- Exceptional understanding of Equinix data center, Network, Compute, and Cloud products and services
- Strong familiarity with the competitive landscape

Collaboration / Communication
- Creates new business opportunities and grows existing customer relationships
- Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales
- Develops a positive culture on the team
- Demonstrates outstanding presentation skills Team Leadership
- Leads initiatives and team projects to better the organization
- Demonstrates team and thought leadership; is a recognized SME

**What you should have**
- 7+ years customer facing experience in related industry preferred
- Bachelor's degree in Engineering or IT preferred
- Bilingual (english and spanish)

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.