Senior DevOps

The Company
AudienceView is one of the largest global ticketing companies with clients in North America and the UK. Started 20 years ago with a passion for an industry and a belief that there’s got to be a better way. We've grown and changed over the years, but we still believe there's always a better way. Through innovative technology, popular consumer brands and unique support tools, we’ve created an ecosystem that helps businesses manage their events, seamlessly. We live and focus on four core values:

- We are people first.
- We are innovative.
- We are results driven.
- We are transparent.

AudienceView is made up of people who believe wholeheartedly in the power and magic of live events. If you feel the same way, you’re in the right place. Come transform live entertainment with us.

**Position Responsibilities**:

- Be responsible for maintaining and scaling services for complex and high throughput.
- Implement automation (CICD, IaC) and promote best practices for our CI/CD processes
- Build and maintain monitoring for all aspects of infrastructure and the platform and implement Alerting mechanism using cloud native solutions
- Act as the go to person for any production issue, troubleshoot and escalate as needed and monitor until successful resolution. Communicate status with the team and stakeholders.
- Collaborating with Delivery team in defining Error Budget, SLO and SLI.
- Participation in all aspects of the development lifecycle: Ideation, Design, Build, Test and Operate.
- Keep up-to-date with emerging cloud technology trends, especially around DevOps, Service Reliability and Security.
- Improve scalability, service reliability, capacity, and performance.
- Write automation code for provisioning and operating infrastructure at scale.
- Build tools for internal use to support software engineering best practices.
- Build tools and process to reduce toils.
- You are not an operator; you are an experienced software engineer focused on operations.
- Participate in on-call rotation, being responsible for uptime and support.
- Roll up your sleeves to troubleshoot incidents, formulate and test your hypotheses, and narrow down possibilities to find the root cause.

**Qualifications**:

- 3+ year of experience in Site Reliability engineering with hands on experience in cloud technologies
- Extensive knowledge and skill in Linux, Unix and Windows
- Experience or knowledge of Container technology such as Docker, Kubernetes and Istio service mesh
- Experience or knowledge of Distributed logging: ELK, Grafana, Prometheus, SumoLogic, Jaeger or Zipkin
- Understanding of modern web architecture (HTTPS, REST) and technology stacks
- 2+ years of experience with programming/scripting languages (Bash, Go, Python, Ruby, etc.)
- Experience with deployment automation using Ansible, Packer, and Terraform
- Experience with version control systems like GitHub, bitbucket etc.
- Experience with artifact repositories like nexus and artifactory etc.
- Experience working with Azure DevOps
- Experience supporting various databases such as MySQL, SQL, Redis, and various NOSQL engines
- Experience working in the Azure Cloud
- A problem solver with a keen eye for detail
- Excellent written and verbal communication skills in English

**Nice to Have**:

- 5+ years of experience in Site Reliability Engineering
- 2+ years of experience in DevOps
- Certification in Azure DevOps Expert
- Experience supporting payment system

Why work at AudienceView
- We’re a global leader in live events technology. As the essential partner to get live events discovered, attended and remembered, we help our clients sell more tickets every single day.
- We’re passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
- We have amazing clients. Our exciting roster of clients includes sports, live music and performing arts organizations
- Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities and more
- We're a remote first company. Our remote culture allows our employees to have the flexibility to work anywhere in Canada, USA, UK, and Chile.
- Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving and higher employee engagement among other benefits.
- Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Employees need time away from work to recharge.