Chile Experience Planner

About us

**Position Purpose**:

- Facilitate the planning process for all incoming groups to ensure seamless execution.
- Be the point person for all trip logistics before and after the guest stay at any of the Eleven Chile Lodges
- Conduct research and development to seek out and build relationships with outside vendors to become the Eleven Chile travel specialist.
- Work as a member of the Chile Experience Team to create and plan once in a lifetime experiences for guests visiting Eleven’s Chilean properties (and other locations where needed) by planning intricate and exact itineraries and exceeding their expectations.
- Create a rapport with guests once they book to reinforce guests’ confidence in their upcoming trip.
- Clearly communicate with guests before their trip to tailor make their experience with Eleven and to help secure return business.
- Check invoices, reservation systems, and booking calendars for accuracy and clarity.
- Liaise clearly and calmly with all necessary members of the Eleven Operations, Sales, and Grassy Creek teams to plan all guest itineraries and to exceed guest expectations.
- Behave as a leader within the Eleven hospitality team.
- Encourage and support the team to deliver the Eleven product to the highest possible standard every day.
- Work to further the Eleven product by questioning operational norms, proposing solutions, and striving to innovate and streamline the Eleven operation in Chile and other properties when needed.
- Build relationships with local vendors in order to book and manage unique adventures and activities for guests.

**Responsibilities/Duties/Functions/Tasks**:

- Manage the Eleven guest experience planning process by working externally with clients and internally with the operations and sales teams.
- Serve as a guest liaison before any guests arrive on site, ensuring that all guest preferences are in order for their visit.
- Manage guest details in Wufoo and/or Experience Cloud.
- Commit to working in SalesForce, Opera, Micros, Canva and the PPM, or any other CRM or business management tools, to best track guest preferences, trip details, payment, etc.
- Own all guest CRM pre-arrival processes, including reviewing previous trip notes and updating client files with pertinent details.
- Maintain all operational Google Drive folders in an organized manner with all pertinent client data.
- Assist the Eleven Sales Team by providing logístical details and support that may help execute sales.
- Maintain a strong knowledge of the various activities that Eleven offers in all Eleven Chile lodges including an understanding for the logistics, gear, and guides necessary to execute these activities.
- Curate pre
- and post-trip ideas for travel throughout the local area and Chile as a whole.
- Commit to regular visits to the property to stay involved in the operations and its changes seasonally.
- Assist Chile Manager with the Chile product development process.
- Generate guest data reports as needed and as requested by management.
- Step into the Experience Manager role as needed.
- Create standards to receive guest information from Sales and handoff to Experience Managers to ensure seamless guest communication.
- Maintain communication with other Experience Planners and Experience Managers from other Eleven properties, sharing ideas and maintaining global processes.

**Preferences**:

- Ability to deliver high quality work in a dynamic, fast-paced, sometimes loud work environment
- Flexible team player willing to do anything to complete the Eleven team goals
- Personable, well-liked and friendly
- Solution oriented
- Sophisticated
- Thrives under pressure
- High ethical standards
- Experience and/or knowledge of Canva or similar design tool
- Confident, independent work methods, initiative and service orientated
- Willing to work specifically to meet guest needs - early mornings and late evenings if need be

**Work Requirements**:

- Clean and current driver’s license
- Must be able to lift 50+ pounds
- Must be able to work a flexible work schedule
- Ability to sit at a desk and type at a computer for extensive periods of time
- Travel to our Lodges in Patagonia as necessary
- Travel to other locations as needed