Rvp Client Partner

**Job Category**:Customer Success Group **Job Details**:**Your Role and Responsibilities**Salesforce Professional Services helps customers transform and build what’s next for business - with technology. We seek an experienced strategic business leader with proven success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes. As a trusted advisor, you will cultivate and oversee executive customer relationships and delivery of transformative programs with our most strategic customers, partners, and technical delivery leaders. The Client Partner will be responsible for leading all aspects of adoption and consumption of our technology, building and managing customer relationships, CSAT, and service delivery. In this role, you will be the voice of the customer to shape and implement a strategy to build mind-share and broad adoption of Salesforce technologies. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers’ efficiencies, cost savings, and quick innovation available on the Salesforce platform. - Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and contribute to pricing and contractual arrangements. - Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and manage strategy and drive customer adoption initiatives. Maintain through the life of the relationship. - Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success. - Accountable for leading all aspects of end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary. - Drive transformational changes needed to achieve the customers' objectives, informed by deep industry and product expertise. - Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery. Mentor and develop the team. - Anticipates, mitigates, and manages risk to Salesforce and the customer. - Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers. **Requirements**: - 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies - 15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight. - 10+ years of experience leading, managing, coaching, and developing staff - Experience with Salesforce products/platform or competing industry solutions - Experience working with customers to understand and solve their most pressing business challenges - Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness. - Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues - Significant experience managing C-suite relationships at customers - Experience working on pursuit teams and participating in the proposal development process - Executive-level interpersonal skills, written and oral - Travel up to 50% (While travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended) - Experience working within the Life Sciences (Pharmaceuticals and Medical Devices) industries is a plus.'Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. **Accommodations **Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed t