HR Partner Builder Experience Team, Builder

Bachelor’s degree or higher, in Human Resources or related field +5 years of relevant Human Resources experience.

Job summary

The Builder Experience Team known as BeXT delivers personalized people-support to AWS Builders to increase HR capacity and amplify the voice of the Builder. BeXT is comprised of HR Partners (BeXT HRPs), who provide centralized support for Builders that scales using technology and simplified processes to match the speed and agility of the AWS business. BeXT serves as a partner in execution with line HR teams and specializes in designing, implementing, and improving both existing and new services. We are relentless in making it easier for HR’s end customer, the Builder, to work with us, which is why we align the BeXT leaders to the flywheel and/or regional models existing within the business today. The team’s North Star is to enable optimal performance and people management for AWS Builders through a seamless HR operating model.

Key Responsibilities

The HR Partner will act as an influential partner in helping managers with talent management processes, people development, and implementation of organizational changes. Thanks to their key role close to the business, HR Partners are in a position to spot trends, identify emerging needs and address them in partnership with the appropriate business or HR stakeholders. In addition to delivery of core HR services, HR Partners also act as process design experts, to identify opportunities for improvement in people processes and systems, design solutions, and partner across HR functions to drive implementation and adoption.

1. Performance management
- Work with people leaders through performance management cases
- Analyze data and trends on ER and performance management, in order to provide input to the business strategy with the relevant HR Business Partner to prevent the recurrence of known issues

2. Talent Management
- Coach, train and guide managers during the Talent Management and Annual Compensation Planning processes
- Consult Managers on employee compensation concerns

3. People Development
- Enable the success of both new and experienced managers by leveraging, delivering and improving existing training content and Inside pages, and working with the central Talent Development teams to anticipate and address emerging needs
- Support managers and employees in identifying training opportunities to further develop functional and managerial skills
- Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives

4. Organization and change management
- Manage employees’ programs and managers to drive improvements in employee engagement
- Provide guidance to HR Business Partners and the business on change initiatives

5. Employee Relations & Support
- Process ownership for Employee Relations management, including disciplinary and performance improvement
- Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation
- Conduct investigations and manage employee relations cases, in coordination with the Employee Relations and with the Legal departments
- Manage the exit process, including conducting ad-hoc exit interviews
- Review local policies and processes in order to ensure that they are fit for purpose

6. HR General
- Act as stewards of the employee experience and Amazon’s culture
- Act as a Point of Contact for people tools, processes, programs or projects, and advocate for improvements over time
- Design and deliver Manager Capability initiatives to further drive collective education and manager effectiveness
- Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate

Experience working in a matrixed organization
- Project management and execution skills
- Coaching and consulting skills
- Strong business and HR acumen, including strong problem solving skills, critical thinking and analysis
- Possess conviction and tenacity, and excellent written and verbal communication skills
- Drives recommendations and prioritization in collaboration with HR or business leaders to put decisions into a broader business context
- Thrives in a high-pressure, ambiguous environment and able to manage multiple simultaneous priorities
- Possesses intellectual curiosity; brings insight into the team & business
- Take the lead when faced with new and challenging opportunities
- Are passionate about using data and analytics; are excited about having one of the world’s largest data warehouses at their fingertips