Customer Engineering Manager, Google Cloud
hace 8 horas
Minimum qualifications:
- Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, related technical field, or equivalent practical experience.
- 10 years of experience serving in the capacity of a pre-sales engineer at an enterprise technology company, or equivalent experience in a similar customer-facing role (e.g. within a professional services, solutions architect, or systems engineering team).
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, a technical related field.
- 3 years of experience as a pre-sales engineering manager leading a team to achieve goals.
- Experience in data and information management, managing databases, and identifying Big Data trends/issues within businesses.
- Experience architecting and developing software for scalable distributed systems, and understanding of enterprise networking and identity management systems with experience in Linux.
**About the job**:
In this role, you will lead a team of engineers who engage with prospective customers, understand and assess customer requirements, prepare and present demonstrations of Google’s Cloud products and services, guide the customer through implementation and production deployment, and address/overcome technical objections that arise throughout the process.
You will maintain your technical expertise to engage directly with prospects and work cross-functionally with our Product, Support, Engineering, and Sales teams.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Work with Sales management to determine proper staffing levels to support annual goals and help build the team.
- Organize, train, and equip the Customer Engineering (CE) team. Assess CE team Go-to-Market readiness, identify gaps in preparedness, and build plans to ensure that the team is properly trained and equipped to successfully perform in support of annual goals.
- Work with Google Cloud Sales and Leadership to identify, qualify, and prioritize coverage for business opportunities.
- Maintain customer satisfaction through working with the Sales Account, Customer Support, Product Management, Customer Solutions, and Engineering teams to resolve product problems affecting customer satisfaction.
- Participate in periodic opportunity review meetings to provide insight on how to best secure the technical goal.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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