Premium Client Manager

The Pepperstone story started in 2010. Our team describe us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their career in finance in a vibrant and fast-paced environment. We thrive on progress - for our traders and for ourselves. We possess a unique organizational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers.

**The Role**

The Premium Client Manager, LATAM is focused on retaining and growing Pepperstone’s most valuable clients, those generating significant revenue and delivering consistent trading volumes. This Premium Client Manager position is heavily phone based and is responsible for actively building relationships to promote Pepperstone.

**Your key responsibilities include**:

- Developing relationships through various channels with Pepperstone’s Premium Client Group to impact their longevity at volume thresholds
- Using own industry sources and various external channels to build strong relationships and seek more referrals and funding
- Consistently securing premium clients by demonstrating a clear point of difference in experience, market knowledge and personal focus over the competition
- Achieving sales targets
- Actively contributing to the premium team and assisting in helping others in the team develop
- Being a trusted adviser to premium clients on market and trading relating matters
- Maintaining client interest in trading markets through regular dissemination of market analysis and trade opportunities
- Assisting in planning and executing client events with as required
- Collaborating with key internal departments, particularly marketing, operations, risk, and development teams to gain support for projects and deliver needed support
- Assisting in planning and executing client events with as required
- Assisting in the organisation of quarterly premium events ranging from sporting events to conferences
- Meeting clients face to face and attending luxury Premium Client Events to build and nurture client relationships

**About you**:

- Minimum 3 years’ experience in a similar role, ideally in a phone sales environment Previous experience as an account manager and/or dealing with high net worth clients
- Understanding of financial markets, financial investments, and detailed understanding of various trading strategies
- Experience with MetaTrader 4 and cTrader software
- Bachelor’s degree in finance, business or similar (highly regarded)
- Strong written and verbal communication skills in Spanish as well as English
- Excellent collaboration skills, ability to work as part of a team
- Proactive attitude and uncompromising ability to put the client first
- Excellent relationship building, customer service and influencing skills
- Exceptional written and verbal communication skills that allow you to negotiate, resolve conflict and overcome challenges
- Sound decision making and critical thinking
- Ability to acquire new knowledge and skills quickly and an interest in and ability to coach others
- Proficient numerical ability; be comfortable working with numbers
- Ability to manage and proactively collaborate with internal and external stakeholders
- Ability to travel throughout Latin America (and overseas ad hoc) as required
- Ability to live the Pepperstone values
- Committed to ongoing learning and development

About Pepperstone