Senior Integrated Services Order Processor

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The role of Senior Order Processor is to manage the ordering process received from relevant sales team or service tower. This role ensures the delivery and completion of the order completion until the handover to the respective billing team. This role maintains customer files with sales contract and other information and generates any price quotations, manages the completion of order sheets and validation of order processing content such as price and quantity checks. This role distributes order sheets to respective cross functional teams and may coordinate with relevant teams regarding order status and status of completion.

This role will typically coach and mentor junior resources within the team in respect of the relevant order management policies and processes.

**Working at NTT**

**Key Roles and Responsibilities**:

- Responsible for managing the orders received
- Coordinates the provisioning of the orders until delivery and completion
- Handles the administration of the order policy and procedure
- Manages the orders received from Sales
- Validates all order management documentation
- Coordinates the placing of the order for provisioning
- Ensures the project team delivers the order and the completion report is generated for completion handover
- Prepares and confirms all invoice data in systems, and activates billing based on workflow
- Ensures the completed order is handed over to relevant billing team for invoicing
- Supports any inquiry from Sales / other teams regarding existing customer contract information
- Coaches and mentors junior resources within the team

**Knowledge, Skills and Attributes**:

- As a highly skilled specialist, contributes to the
- development of concepts and techniques
- Completes complex tasks in creative and effective ways.
- Strong attention to detail and accuracy in data entry and order documentation
- Excellent communication skills to interact with clients, sales teams, and other cross functional teams
- Familiarity with order management systems, CRM software, and relevant tools
- Problem-solving abilities to address challenges and resolve issues effectively
- Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment
- Customer-focused mindset with a commitment to delivering high-quality service
- Strong organisational skills to manage multiple orders simultaneously
- Basic understanding of integrated IT services, solutions, and products

**Academic Qualifications and Certifications**:

- High school diploma with relevant vocational training

**Required Experience**:

- Demonstrated experience in order processing, customer service, or related role, preferably gained within a global IT services organisation

**Skills Summary**

Administrative Support Work, Document Management, Integration Services, Order Management, Order Processing, Query Handling

**What will make you a good fit for the role?**

**Workplace type**:
Hybrid Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure