Success On Demand Consultant

**We are **interviewing** and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work **in-office, remotely, or hybrid**.** **About You** - **You have the required years of demonstrated work experience in areas such as**- IT Operations, Network Operations, Enterprise Monitoring or similar as an engineer, administrator, architect or consultant working with monitoring, ticketing and IT Service Management process (incident response, change, configuration, problem management) - Consulting, Professional Services or member of IT services or operations delivery teams responsible for the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations - Solutions Consultant, Sales Engineer, Customer Support Specialist or Customer Support Engineer with experience working with customers in pre/post sales areas like solution design, proof of concept, paid trials/evaluations, integration development, implementation and support, etc. - **You are a problem solver.** You identify potential roadblocks and provide thoughtful solutions. You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements - **You are an excellent and compelling communicator and have strong command of the English language, both spoken and written.** You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels in the customer organization. - **You are an extraordinary partner - to sales, to product, to your team, to your customers.** Depending on the situation, you play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service. **Core Hands On Experience** - Working with scripting languages like Python, Javascript, Go, or Rust, especially within an AWS Lambda/Azure Function and stand-alone automation, scripting and tooling context - Working with common SaaS and traditional software APIs (REST, SOAP, Web Services), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like (data export/import) activities. - Working with ITSM solutions like ServiceNow (ITSM, ITOM, CSM), Atlassian Jira (Server/Cloud), BMC Remedy (ARS, Helix, RemedyForce), Salesforce Service Cloud, Zendesk, Cherwell, etc. as an end user, administrator or developer - Working with IT automation (workload, runbook, process, configuration) solutions such as Rundeck, Ansible, Puppet, Chef, Resolve (Aeyhu), UIPath, Automation Anywhere, etc. - Working with infrastructure as code (IaC) and common DevOps/SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault, Atlantis, etc) - Working with Unix, Linux and Windows based operating systems, virtual machines, containers and the installation, configuration and deployment of packaged software solutions into those environments **Supporting Characteristics and Experiences** - Comfortable working on multiple projects, assignments or tasks simultaneously and breaking work down into detailed project plans, time and effort estimates, and tracking daily in time management tools like Salesforce, Asana, Gainsight, Everhour, etc. - Relatable work experiences aligned to PagerDuty's cultural values of "Take the Lead", "Run Together", "Acknowledge and Own", "Champion the Customer" - Problem solving, critical thinking, innovation, time management - Hands-on experience working with AWS, Azure or GCP services (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM) and the design, development and deployment of solutions using these within production environments - Comfortable working in a "shared on-call" environment supporting deployed production solutions **Not sure if you qualify?**: **PagerDuty Offers**: **We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.** **Your package may include**: - Competitive salary and comp