Freight Forwarder Trainee, Road

Job Req Number: 70804
Time Type: Full Time

**Mission of the position**

To manage and retain the assigned client portfolio delivering excellent customer service, demonstrating a solid base of knowledge in foreign trade and systems that allow you to coordinate shipments smoothly, on time and proactively, maintaining full control of each shipment that is simultaneously in coordination. control of each of the shipments that are simultaneously being coordinated.Maintain excellent interpersonal relationships that will allow you to develop within a multicultural work environment, as well as to multicultural work environment, as well as collaborating with the different departments within the company, especially with those the company, especially with those that are directly related to their activities: Commercial Dept. and Finance, as well as DSV offices worldwide and agents in other countries. To have the ability to join a team demonstrating commitment to his or her responsibilities to the company, contributing with ideas and to the company, contributing ideas, supporting your colleagues, being proactive, respectful, responsible, following corporate guidelines, motivated by professional development, actively participating in all actively participating in all the activities that must be performed within the team, the company or that in the team, the company or as defined by your area of supervision.

**Job Duties**
- Coordinate ocean import shipments from inception to final destination, keeping the customer informed of all progress and schedule changes.
- Keeping the customer informed of all progress and changes in the schedule.
- Attention and maintenance of customer service.
- Comply with all the operational processes within the established times so that the import does not suffer neither delays nor
- import does not suffer delays or extra costs due to errors caused by a bad documentary and operative
- operational.

**Job Responsibility**

Review shipments without job operator in CW1 system and assign with your code those that correspond to your customer portfolio.
corresponding to your customer portfolio.
II. Ensure that the files created in the CW1 operating system are in accordance with the booking instructions delivered by the commercial area and by the client, verifying that
instructions given by the commercial area and by the client, verifying that the information is correct and complete.
that the information is correct and complete.
III. Maintain the CW1 Operating System duly updated in due time and form with all the mandatory documents (MB/L).
documents (MB/L, HB/L, commercial invoice, Sidemar, mandate or endorsement for B/L) and information
endorsement for B/L) and information necessary for the correct handling of the operation and sending the
sending of required notifications to the client.
IV. Comply with the KPI requirements established by the company within the deadlines stipulated for it, following the processes
stipulated for this purpose, following the operational processes established by means of
Milestones, Mandatory fields, Invoice speed, etc.
V. Issuance of certificates of insurance through CW1 system in a timely manner as per
incoterm (pre-shipment or pick up). and review of the issuance of certificates required for shipment.
for shipment.
VI. Correct entry of wips, accruals in the billing system prioritizing post and billing within the deadlines established by the
and invoicing within the deadlines established by the company and constant review of the file's profit to avoid errors in the
profit of the file to avoid reporting errors.
VII. Ensure that the closing of the month is done in a timely manner and attesting that the files are correctly imputed.
correctly imputed.
VIII. Process WHL files and close them within 30 days after the month of the JRRD.
JRRD.
IX. Correct and timely follow up of the operations in progress of their client portfolio until their arrival at destination, keeping them informed at all times about their
until they reach their destination, keeping them informed at all times about operational aspects.
operational aspects.
X. Immediately report on problems or changes arising from coordination with DSV stations or customers
coordination with DSV stations or customers that may affect the operation,
in order to take the necessary corrective actions to provide an appropriate solution.
solution.
XI. Ensure the proper handling of the necessary information to coordinate shipments with the corresponding DSV stations.
the shipments with the corresponding stations in a prompt and orderly manner,
ensuring that all required details are available prior to the start of the coordination.
coordination.
XII. Punctuality in responding to inquiries from customers, DSV stations or other areas of the company associated with the operation.
areas of the company associated with the operation. Mail with response shall not exceed 24 hour

XIII. Escalate with their immediate supervisor any situat