Senior Salesforce Administrator

**About Sedex**

Sedex is a trusted partner for over 85,000 businesses worldwide, helping them create **socially and environmentally sustainable supply chains**. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

**The role**

**Key responsibilities**

Your key role will be to manage, maintain and develop our Salesforce platform and its integrations. Your responsibilities will be to:

- Implement new and support existing integrations
- Input into planning and execution of Salesforce related projects
- Maintain existing system processes and continually improve/update existing documentation in Confluence
- Manage users - joiners, movers, leavers, day-to-day issues and support
- Keep ahead of Salesforce decommissioning and new technical requirements
- Work with any outsourced SF implementation partners (consultants) as may be engaged from time to time
- Continually review platform security - monitor user permissions, data sharing and best practice across all related areas

**Knowledge, Skills & Experience**

**Essential**
- Broad knowledge of Sales & Service Clouds - strong basic Salesforce skills
- Ability to create, maintain and troubleshoot Flows
- Self-motivated and creative, taking ownership & driving for results - a can-do hands-on attitude
- Good written and verbal communicator and an engaged team participant
- Strong interpersonal and collaborative skills
- A clear understanding of best practice and an ability to work and communicate with all levels of the organization - knowing when (and how) to insist on clear business requirements and full analysis of the business problem to avoid quick fixes that build technical debt

**Highly desirable (not essential)**
- Ability to troubleshoot Apex

**Desirable**
- Knowledge of any of the following integrations (SalesLoft, ZoomInfo, DocuSign, Conga, Hubspot, Vonage (or other CTI), Sales Navigator, Outlook, OwnBackup, 6Sense, Certinia, Gainsight)

**You should be**
- Naturally collaborative and approachable
- Able to convey complex information in an easily understandable manner
- Self-starting
- Enthusiastic and engaging in convincing others of your ideas, and able to motivate them to buy into initiatives without needing to rely upon hierarchy
- Able to use the relationships you’ve built to explore and challenge ideas, and to influence decisions and outcomes
- Willing to initiate honest and open conversations across all levels
- Comfortable in holding difficult conversations, and skilled in approaching them in a forthright yet sensitive and constructive manner
- The sort of person who naturally steps forwards to take responsibility

**Our culture**

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

- **Respect Each Other**: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
- **Customer-Driven**: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
- **Thinking Creatively**: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
- **Take Ownership**: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
- **Deliver Results**: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Our goal is to cultivate a workplace culture where everyone can thrive and be their authentic selves. We prioritize respect and inclusivity, ensuring that all employees feel empowered to contribute, collaborate, and excel. We celebrate diversity in all its forms, recognizing that our strength lies in the variety of experiences, perspectives, and ideas that each individual brings to the table.

By embedding these values into our daily practices, we ensure that we not only meet our business objectives but also create a lasting, positive impact on our people, our customers, and the communities we serve.

**Privacy Policy**

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