Area Director, Operations

**Job Number** 23096019

**Job Category** Rooms & Guest Services Operations

**Location** Chile Office, Av Presidente Kennedy 5741, Santiago, Región Metropolitana de Santiago, Chile

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

Remote position and can be hired in one of our CALA Countries

The Area Director of Operations is a key member of the CALA Continent Lodging Service team. This position provides operational leadership and consultation for all lodging brands and acts as a business partner to Operational Discipline Leads, Area Vice Presidents, Executive Committee Members and other Continent team members. Primary responsibilities include driving Operational Excellence, execution of brand & discipline priorities, and technical & business expertise for operations.

EXPECTED CONTRIBUTIONS
- Provide consultation & support to the operations functions (Food & Beverage, Event Management, Spa, Retail, Golf, Rooms & Related services) in the continent promoting organizational alignment to the brand, discipline, and business priorities.
- Act as the strategic business partner to the Operations stakeholders and provides technical and business expertise to assist properties in achieving optimum performance in the balanced scorecard goals including revenue generation.
- Partner withgo and CLS Discipline Leads to support work processes that drive innovation, enhance brand differentiation, and speed to market.
- Accountable for aligning Operations associates on the vision and mission of providing superior guest experiences in alignment with brand differentiators.
- Identify business opportunities or risks by keeping abreast of industry, competitor, economic, and internal trends.
- Partnering with CLS Rooms, be responsible for driving the “Loyalty Mindset within the Area Team and Property Level.
- Develop processes to enhance communication and sharing of best practices across the continent.
- Promote and sell ideas persuasively to properties for stimulating business opportunities, improving service, and increasing profitability.
- Coordinate new hotel opening support to include market research, concept development, space plan reviews, talent selection, and task force needs. Involved as needed in the DAP Process for Tier B&C Hotels.
- Monitor GSS, Financial results, and appropriate metrics to identify andmanage business and financial risks.
- Ensures consistent execution & pull through of enterprise-wide Initiatives, Products, Programs, and Services.
- Identify opportunities to improved product quality, service delivery, and financial performance.
- Partner with Engineering to Drive Maintenance and Upkeep of Hotel and Hotel Product.
- Partner with Global Operations to Drive Brand Standard content and execution.
- Ensure a communication feedback loop is in place to share ideas, concerns, and execution issues from the market to GOS.
- Maintain close and productive working relationships with the AVP to resolve hotel operational issues and participate in property visits as needed.
- Respond to and resolves operational requests from key stakeholders.
- Coordinate the execution of discipline specific training classes.
- Liaise with CLS to ensure programs dedicated to Customer Satisfaction such as Operations Summit come alive in the hotel culture.
- Involvedin Recruitment efforts to attract, develop, and retain top talent for operations. Active participant in the development of a global pipeline of talent for Operations.
- Assist as needed with MSB and OFR Operations execution of Brand Standards, Products, Programs, and Services.
- Assist in any additional program or initiative where need be.

REQUIRED:

- 10+ years of progressively responsible work experience in hotel industry leading operations disciplines. Above property multi‐unit experience preferred. (e.g., combined experience to include food & beverage, spa and retail services, rooms operations, event management, quality assurance and prior strategic leadership roles or GM assignments.).
- Must possess outstanding knowledge of the core principles of Hotel Operations. (Rooms and Food & Beverage)
- Strong Food & Beverage experience preferred.
- Strong Experience in Hotel Luxury segment
- Strong Experience in the “All Inclusive” Hotel segment preferred.
- Ability to operate in a matrix organization.
- Possess excellent project management skills and ability to independently manage multiple projects and competing priorities.
- Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.
- Must have strong knowledge in areas related to all food & beverage operations, event management, rooms operations, SOPs and P&L budgeting.
- Must be a self‐starter who can work independently and be a strong team player that contributes to the effectiveness of the broader MI team.
- Proven success prioritizing and managing multiple projects and stakeholders simultaneously.