Client Implementation Business Analyst Expert

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

**Job Description**:
**Summary**

The Technical Solution Advisor is accountability for defining high value client software solutions that leverage Experian products, data and services as well as fostering long term relationships with clients. He/she gathers client requirements, defines the solution concept, estimates the level of effort to deliver, presents the high level design and estimates to clients, works with the project team to document low level design and ultimately is responsible for delivering the solution. This person must have the ability to influence clients, the sales organization, the project team, product management and the Experian enterprise. The Technical Solution Advisor is responsible for the solution functionality, usability, overall effort required to deliver and client satisfaction.

This individual will frequently present at client meetings and occasionally at conferences. The Technical Solution Advisor will be measured with a set of Key Performance Indicators which encompass, but are not limited to actual versus estimated effort to deliver, customer satisfaction, revenue and revenue growth, new sales attainment and cost control.

**Responsibilities**
- Act as a technical lead and industry expert for solutions that involve the integration of products and services across multiple Experian business units.
- Work with clients to define and document the business problem and solution requirements in the area of specialization. Facilitate client requirements gathering/design meetings and present to stakeholders at all levels including executives.
- Collaborate with SMEs from other specializations to author solution design documents tailored to individual client requirements.
- Translate business requirements in to technical requirements.
- Development and maintenance of database query, analytical tools and metrics.
- Direct the activities of cross-functional departments during planning, development, testing, and implementation of custom software solutions.
- Act as liaison for sales, delivery and IT to ensure adequate scope definition, accurate effort estimate generation and develop externally facing artifacts as needed.
- Contribute to project planning phase by identifying required resource skill set, task dependencies and risks. Assists with ongoing scope management.
- Duties and tasks show substantial variety and complexity, but could include the development of both business and technical assessment, risk assessment, project meetings, business requirements and detailed effort estimates.
- Works on complex problems requiring an evaluation of intangible variables. Exercises independent judgment to obtain results.
- Up to 30% travel required and occasional after hours support/ work.

**Qualifications**:
**Qualifications**
- Bachelor’s degree in Information Systems, Computer Science or other technical degree
- Minimum of 7 years in the financial industry or software delivery experience
- Development skills with databases (SQL, ORACLE, DB2, etc.)
- Excellent client facing and presentation skills
- Excellent oral and written communication skills
- Excellent problem solving and analytical skills
- Excellent project management and organizational skills
- Knowledge of Experian solutions and/ or competitor solutions preferred

Additional Information
**Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-TV1

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affir