Minestar Application Specialist-1

hace 2 semanas


Santiago de Chile Caterpillar A tiempo completo

**Career Area**:Marketing / Sales / Product Support
**JOB RELATED STATISTICS:
Metrics: Site status, Value Add, Customer Loyalty, Trainings Performed, demonstrate X% improvement in site performance (people, process, technology)

JOB DUTIES: Include the following functional areas:
Drive customer recognition of value of product feature design, improved processes, and change management.
- Provides account management and reports on 1-2 smaller less complex sites
- Support smaller customers on recommendations to improve operations using MineStar technology
- Consults with site on basic features and processes are in place to support mining technology
- Benchmarks site performance using several metrics to ensure continuous improvement
- Recommends MineStar Best Practices and processes with support of more experienced Application Specialists
- Support customers through the change management process
- Supports basic training of customer personnel in areas of expertise.

NPI CONTRIBUTION

Increase product-positioning knowledge for Caterpillar
- Provides feedback to product feature/benefits
- Participate in Field Follows as needed

INCREASE / SHARE Technology INDUSTRY KNOWLEDGE
- Serves as team members to establish best practices and knowledge share

INCREASE AWARENESS & PRESENCE OF CATERPILLAR in the Mining Technology INDUSTRY

Improve the industry’s perception of Caterpillar.
- Participate in related mining associations

Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from continued experience at customer sites. They will provide excellent communication and build solid relationships with the customer, dealer, and Caterpillar.

Incumbents must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.
- This job requires working 7x7 shifts at a mining company in the north zone and advanced English level.

LI #WeAreHiring #Caterpillar

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.



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