Service Center Technician

hace 2 semanas

Las Condes, Chile Johnson & Johnson A tiempo completo

**Job Function**:
Customer Management
**Job Sub Function**:
Technical Field Service
**Job Category**:
Professional
**All Job Posting Locations**:
Las Condes, Santiago,, Region Metropolitana de Santiago, Chile, Santiago, Santiago Metropolitan Region, Chile

**Description**:
Works, under close supervision, with the Technical Field Service team as an entry to developing individual contributor, who works under close supervision. Helps implement projects, programs, and processes in support of the organization's overall customer management strategy. Applies theoretical knowledge of the field service field to carry out procedures and plans for the area.

**Responsabilities**:

- Helps implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the field service area, under direct supervision.
- Acts as Liaison between Technical Management and Service team to facilitate compliance (e.g., FSE tools calibration)
- Maintains updated records within the Service Management System related to areas including Entitlement, Account information, Asset information, Orders, Warehouse, and Shipment Provides operational and administrative support for the technical service department related to field service activities.
- Designs basic structures for the less complex components of projects, programs, or processes for the field service area.
- Performs simple trend analyses to support continuous improvement efforts for the organization's customer management strategy.
- Answers administrative and service requests from internal & external customers.
- Drafts and compiles customer service administrative reports.
- Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to
- day interactions with team.

**Qualifications**:

- BS degree in Electrical Engineering / Electronic / Mechatronic, or related field
- Minimum of two (3) years experience in related field
- Experience in conducting periodic maintenance, executing decontamination procedures, and performing repairs and modifications on medical tools and devices.
- English Basic
- Analysis and interpretation
- Problem solving
- Sense of Urgency Teamwork
- Results and Performance Driven
- Customer Focus

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

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