Claim Manager Apd- Florida

It’s a great time to join AAA The Auto Club Group JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD **Job Type**: Full time Exempt/Non Exempt: Salary **Job Description**: Florida APD Claim Manager I - The Auto Club Group What you will do: The Auto Club Group is seeking prospective Claim Managers who will be responsible for the cost-effective administration and operation of general claim teams. In this position, you will have the opportunity to: - Manage teams with respect to assigned products and services. - Evaluate team operations, cost effectiveness, efficiency, quality of service, individual and overall team performance. - Identify training needs and establish training priorities for department. - Coach and counsel team members engaged in providing claim service delivery in Florida and/or out-of-state areas. - Participate in the development/revision of claims training information/programs. - Update training materials and practices and ensures distribution to claims personnel. - Manage and administers claim review and auditing functions. - Analyze problems relating to products and services and make recommendations for improvement and implements approved method. - Monitor customer service levels to ensure delivery of high-quality service. - Effectively respond to both internal and external customer inquiries and complaints. - Monitor activities of vendors who support claim operations as needed. - Assist the management with establishing short, intermediate and long-term goals and objectives. - Assist in the development of the budget for the respective team. - Review and monitor reports to ensure team operations are within approved budget. Responsible for explaining budget variances. - May manage staff involved in out-of-state losses processed within the State of Florida and/or in out-of-state locations to ensure adherence to individual state, company and departmental requirements. - Develop and manage internal controls in order to audit claim functions. - Provide coverage, assistance and support as needed. With our powerful brand and the mentoring, we offer, you will find your position as a Claim Manager can lead to a rewarding career at our growing organization. How you will benefit: - Our Auto Club Group Auto Physical Damage Claim Manager I earn a competitive annual salary of $83,000 - $98,000 to start with the opportunity for annual bonus incentive. - Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: - 401k Match - Medical - Dental - Vision - PTO - Paid Holidays - Tuition Reimbursement **Education**: - College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience. Bachelor’s degree preferred. - Successful completion of ACG endorsed training programs to include negligence, coding/reserving, general claim handling and negotiation skills - Completion of IIA (Insurance Institute of America) or other insurance coursework Experience to include: - 5 years of claims handling experience - Participating in the design and implementation of medium to large projects - Project planning and management - Knowledge and experience to include: - Home construction/repair, product and labor cost, and alternative methods of repair - Policy coverage terminology - Claims processing policies and procedures. - Subrogation procedures - Investigation and negotiation techniques - No fault law, fair trade practice act, essential insurance act - Claims operations and handling procedures. - Claims terminology and processing systems. - Measurement tools for monitoring goal achievement - Developing, conducting and evaluating claim training programs/materials - Concepts and principles involving various injury claim procedures. - Claim settlement procedures. - Case reserve management - Insurance policy provision - Indications of potentially fraudulent activities Management ability to include: - Strategic planning - Analyzing and problem solving - Organization and planning - Budget preparation - Decision making - Leadership - Team building - Facilitating teams - Developing, coordinating or delivering training programs - Basic PC skills - Previous management or supervisory experience. Ability to: - Communicate effectively with others in a work environment. - Prepare and present written and oral reports to all levels of management. - Coordinate activities of team members - Strong written and oral communication skills. - Possession of a valid State driver's license. - May work long and irregular hours to include weekends and holidays. Work Environment - _ This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come