E-commerce Manager

**POSITION**: E-Commerce Manager

**LOCATION**: Santiago, Chile

**REPORTS TO**:General Manager

**OVERVIEW**:
The Ecommerce Manager is responsible for increasing internet sales revenues and executing an exceptional customer experience on the Chile digital web sites, DTC, E-retailers sites, Marketplaces y Pureplayers sites, ensuring the achievement of those strategic objectives established together with the General Manager. This role focuses on execution of site features, functionality, and navigation as well as day-to-day operations for all variations of the web sites (mobile, tablet, etc). The E-Commerce Manager will need to develop a relationship with key customers, better comprehend the local business environment, acquire a first-hand understanding of new technologies and innovations, and monitor the competitive product offering available within the local markets.

The Ecommerce Manager engages in a wide range of digital initiatives including customer segmentation, site personalization, campaigns, site performance, promotional marketing, user interface optimization, and search. The Ecommerce Mgr executes strategies and projects to increase conversion, drive sales, improve site performance, reduce bounce rate, and transform visitors into repeat customers.

**FUNCTIONS**:
Specific responsibilities will include but are not limited to:

- Ecommerce P&L responsible. Increasing sales and profitability of internet business to drive sustainable growth.
- Influence and improve all phases of the customer journey from traffic generation, to on-site journeys and experiences, and post-visit customer engagement.
- Be aware of new technologies and boost project developments related to them.
- Implement tactics to support the navigation, search, and user-generated content strategies.
- Lead the relation and negotiation with the different suppliers.
- Identify obstacles to purchase; and bring ideas to develop solutions to eliminate these barriers.
- Plan the execution of price changes, sales and promotions, including experience and messaging.
- Partner with Marketing, Product Development, Supply team and IT to maintain seamless communication, and approved workflow and procedures to ensure timely and cost-effective execution of site features and functionality.
- Responsible for compliance with the margins of the company.
- Responsible for analyze sales data to identify customer performance and optimize sales opportunities.
- Collaborate with the Customer Service Representative to provide delivery information to improve the post-sale experience
- Monitor the execution of planned campaigns and promotional programs.
- Provide monthly financial and business review to ensure plan is on track and within budget.

**QUALIFICATIONS**:

- University degree or above in related discipline.
- 4+years of relevant experience lead eCommerce teams, and/or digital marketing.
- Familiarity with site analytics tools - Google Analytics, Coremetrics, Omniture, Webtrends
- Strong understanding of SEO and digital media
- Working experience in consumer market.
- English and Spanish required.
- Team management.
- Excellent Microsoft Office Skills: Word, Excel and PowerPoint.
- Knowledge of principles and methods for promoting and selling consumer products. This includes an intimate understanding of consumer dynamics and keen business acumen.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, FoodSaver, Calphalon, Sistema, Sharpie, Paper Mate, Dymo, EXPO, Elmer's, Yankee Candle, Graco, NUK, Rubbermaid Commercial Products, Spontex, Coleman, Campingaz, Oster, Sunbeam and Mr. Coffee. Newell Brands' beloved, planet friendly brands enhance and brighten consumers lives at home and outside by creating moments of joy, building confidence and providing peace of mind.