Account Coordinator- Marriott

Job Description:
Vizergy, an award winning hotel internet marketing firm, is seeking a highly talented Account Coordinator. An ideal Account Coordinator will be a detail conscious individual who wants to work with a dynamic, industry leading team. The position holder will be responsible for managing assigned cases, handling phone queue, technical support of various products and managing projects using Salesforce. The platform is currently used by Vizergy to track accounts, contacts, leads, opportunities, products, projects, assignments, and other custom data.

JOB RESPONSIBILITIES
- Assisting all clients without a dedicated Account Manager
- Develop a working knowledge of SECURE-REZ and Saber booking engines and GDS to assist with client support
- Handle the phone queue, taking incoming calls and transferring calls to other departments
- Training clients on how to use various Vizergy products
- Update Salesforce with current contact information for clients and researching undeliverable invoices
- Print and mail all invoices
- Carry after hours emergency phone

EXPERIENCE & SKILLS
- Hotel experience managing reservations and third party booking sites
- Excellent customer service and organizational skills.
- Detail orientated, with the ability to independently manage multiple priorities and deadlines
- Experience managing multiple accounts monthly and performing annual reviews
- Experience using: Microsoft Word, Excel and PowerPoint

PLUSES
- At least 2 years of hotel experience
- Experience using Salesforce (or similar CRM software)

Business Unit:
Vizergy

Scheduled Weekly Hours:
40

Number of Openings Available:
1

Worker Type:
Regular

More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.