Program Development Specialist

hace 4 días

Santiago de Chile Zimmer Biomet A tiempo completo

**Requisition Number**: AMER27112

**Employment Type**: Full-time

**Location**: Santiago

**Descripción del Trabajo**: The Program Development Specialist provides account management for the ROSA system in addition to periodic assistance for ROSA on the clinical level. The Program Development Specialist also plays a critical role in building the utilization of ROSA system. In addition, they would be responsible to lead key projects that are needed for the clinical services team with a specific focus on an account development and account management.

**Deberes y responsabilidades principales**: - Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System - Through partnership with the surgeons and hospital staff, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient and local market - Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness - In partnership with the capital sales team, work to develop account development plans tailored to the local market - Work in tandem with Field Clinical Representative management team to train new employees in the TSS role regarding account management specifically - During periodic ROSATM Program Review meetings with hospital administration and surgeons, provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals - Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system - Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes Work with Field Clinlcal Representative team as well as capital team to help further refine the ROSA capital pipeline; overall accountability for the maintenance of the capital pipeline

**Áreas de competencia previstos**: - Bachelor's degree in Business, Sales, Marketing, or technical discipline - 3 or more years of experience selling - Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances. - Follow all internal communication and documentation policies (QA). - Provide product feedback and improvements to R&D Attend product trade shows and annual trainings as needed

**Requisitos de Educación / Experiência**: - Bachelor's degree in Business, Sales, Marketing, or technical discipline 3 or more years of experience selling

**Requisitos de Viaje**: Up to 80%

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