Account Representative

Overview:
Welcome to SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication breakthroughs are the foundation of the global air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

**ABOUT THE ROLE & TEAM**

As an Account Representative you actively manage & develop a portfolio of Tier 4 customers for new business development. Act as the ultimate owner of the customer relationship, focused on building customer satisfaction, loyalty and advocacy. Uncover opportunities and close business in the Tier 4 segment. You will be accountable for pro-actively reach out to prospects and uncover potential sales opportunities.

Reporting to the Account Director you will be a part of the Americas Sales Team responsible for selling our technology products across airline, airports, government, etc...

**Empowered People, Reinventing Travel**

**WHAT YOU WILL DO**
- Lead sales activities to achieve short
- and long-term goals, managing up to 10 Tier 4 clients.
- Collaborate with account management teams for sustainable, profitable growth.
- Build strong client relationships, becoming their trusted advisor and ensuring loyalty.
- Understand customer needs to identify business opportunities and drive growth.
- Present unique insights to reshape customer perspectives and align with their priorities.
- Grow the sales pipeline by converting qualified marketing leads into sales opportunities.
- Respond to customer requests and ensure timely delivery of agreed services.
- Facilitate two-way communication, linking customer needs to SITA's value proposition.
- Monitor account status and resolve commercial, delivery, and operational issues.
- Ensure compliance and support cash collection by addressing any payment-related issues.

Qualifications:
**WHO YOU ARE**
- Experience in building and managing client relationships at the managerial level.
- Proven track record of achieving or exceeding sales targets.
- Successful experience in business development and managing sales pipelines.
- Skilled in executing account development plans.
- Strong understanding of B2B business models.
- Solid sales, negotiation, and consultation skills.
- Familiar with business dynamics in the relevant geography or sector.
- Knowledge of competitors' business models, strengths, and weaknesses.
- Expertise in account development planning and management methodology.
- Strong financial and commercial acumen, with a basic understanding of contract structures and legal aspects.
- Advanced English and Spanish proficiency.

**What We Offer**

We value diversity, operating in 200 countries and spanning 60 languages and cultures. Our inclusive offices are comfortable and fun, with the flexibility to work from home. Join our team and step closer to your best life.

**Flex Week**:Work from home up to 2 days/week (depending on your team’s needs)
- **Flex Day**: Make your workday suit your life and plans.

**Flex Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

**Professional Development**: Level up your skills with our training platforms, including LinkedIn Learning

*** Competitive Benefits**: Competitive benefits that make sense with both your local market and employment status.