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About VERITAS
Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.
Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.
Renewals - Customer Success Account Manager
As a Renewals - Customer Success Account Manager, you will establish yourself as a trusted advisor within assigned accounts through identifying, creating and promoting compelling insights that will accelerate customer business goals and drive Veritas adoption leading to strong renewals and growth opportunities.
- Partner across multiple Veritas business groups in effort to ensure customers are optimizing Veritas products to receive the highest return on investment.
- Responsible for driving the customer success strategic plan for each assigned account.
- Continually delight customers with a positive, customer first approach.
**Responsibilities**:
- Meet or exceed Individual/Team Sales Quotas - Quarterly/Annually
- Lead Business Review Calls to assess customer experience, current usage of product, IT environment changes and growth opportunities
- Build and document renewal quotes, process orders, and compile history in company CRM software
- Collaborate with various organizations both internal and external including Veritas Partners, Distributors, Internal Veritas departments
- Close business that is sophisticated in nature and often contractual
- Adhere to Veritas policies and procedures accurately
- Continuously assess risk in an account and proactively engage with customers who are at risk of leaving
- Review lost business and develop plan to action of win back customers.
- Prepare and engage in business development team meetings
- Prepare and engage in education/enablement meetings on product development and updates
- Forecast business quarterly with a high degree of accuracy
Qualifications:
- Experience in Information Technology (IT), IT services and products
- Solid skill in making pitches to customers and conducting business reviews
- Driven and self-motivated with strong dedication to professional development
- Driven and hardworking in sales
- Validated history of exceeding your sales retention/growth quotas
- High level of eye for business
- Highly proficient abilities with excel and various databases & CRMs - specifically Oracle
- Ability to work well in a team environment and build territory plans/strategies
- Ability to handle multiple tasks in an efficient and professional manner
- Desire to think creatively to create a unique yet streamlined experience for our customers
- Very strong attention to detail and organization
- Ability to work under multiple deadlines
- Technical expertise or previous Sales SE experience
- Strong, documented track record of achievement against quota
- Strong business and executive level sales acumen
- Excellent time management, presentation, written and oral skills
- 7+ years’ complex sales and/or account management experience in IT software/hardware sales
- Bachelor’s Degree or equivalent experience preferred
