Account Manager Smb

hace 1 día

Santiago de Chile Uber A tiempo completo

**About the Role**

The Account Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of small and medium businesses, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes. As an Account Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats.

**What you will do**:

- Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners.
- Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value.
- Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf.
- Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations.
- Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber's internal teams to drive projects to completion.
- Set, track, and report on performance metrics, and conduct business reviews with partners.

**Basic Qualifications**
- 1-3 years of experience, ideally in a similar role.
- Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results.
- Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities.
- A proactive, resourceful, and go-getter attitude; this team moves fast and operates in dynamic environments.
- Ability to work independently with mínimal oversight.
- A willingness to work hard, dive into details, and closely collaborate with our highest-value partners.
- Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas.

**Preferred Qualifications**
- Proficiency in English.
- SQL knowledge is a plus.

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