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Ats Engineer
hace 2 semanas
Su función principal es administrar y resolver los incidentes declarados por clientes internos y externos de la organización, gestionados a través de la plataforma de ticket, asegurando continuidad operativa relacionadas con las Tecnologías de la Información.
- Gestionar y resolver los tickets de soporte escalados por el equipo ATS Operator.
- Gestionar con las áreas relacionadas las distintas herramientas o recursos necesarios para resolver los incidentes.
- Planificar e implementar las actualizaciones de las tecnologías y servicios administradas de los clientes.
- Gestionar las soluciones de los incidentes en conjunto con el soporte del fabricante.
- Cumplimiento de SLA (Tiempos de respuesta de incidentes) y KPI establecidos por contratos.
- Revisar y validar los nuevos procedimientos e instructivos creados por el equipo ATS Operator.
**Requisitos**:
**Educación**: Estudios Técnicos o Universitarios, graduado de las carreras de Sistemas, informática, telecomunicaciones o carreras a fines
**Experiência**:Contar con un mínimo de 2 años de experiência en manejo de plataformas de tecnologías de la información
**Conocimientos**:Microsoft Office - Avanzado
**Idiomas**:Inglés - Nível Avanzado. (No excluyente)
**Beneficios**:
Excelente clima laboral, pertenecer a una empresa joven e innovadora, formar parte de un equipo regional con diferentes culturas y posibilidades de crecimiento profesional.
