Project Leader

Descripción de la empresa
**About Us**

TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions transforming global food production to maximize food safety and minimize food loss, by making sure Every Resource Counts. Today, TOMRA is leading the resource revolution to transform how the planet’s resources are obtained, used and reused to enable a world without waste. The company’s other business divisions comprise TOMRA Recycling, TOMRA Mining and TOMRA Collection.

TOMRA has approximately 100,000 installations in over 80 markets worldwide and had total revenues of ~10.9 billion NOK in 2021. The Group employs ~4,600 globally and is publicly listed on the Oslo Stock Exchange. The company headquarters are in Asker, Norway.

TOMRA Food operates centers of excellence, regional offices and manufacturing locations within the United States, Europe, South America, Asia, Africa and Australasia.

Descripción del empleo

This position works with the allocated Project Managers to oversee and complete the installation of TOMRA Fresh Food projects and integration of third party equipment to ensure our customers experience a seamless installation that exceeds their expectations.

As well as overseeing installation this role is required to be “hands on” completing technical installation tasks as set down by project plans.

When not working on install project this role is required to be part of the Regional Field Service team support TOMRA equipment in the field in terms of maintenance and break fix.

Key Responsibilities

**Installation**
- Collaborate with the assigned project manager on an install project plan, sequencing activities and local resource scheduling
- Lead the team of installers to complete consistent quality installation in line with the applicable project plan. This includes daily task scheduling, tool box meetings and overseeing quality workmanship
- Undertake technical installation and fabrication work as set down by project plans, this could be onsite or offsite
- Lead, monitor and maintain the highest level of installation and customer service quality at all times
- Coordinate with TOMRA supply chain and local suppliers for additional parts and integration ensuring the solution is cost effective and in line with customer expectations
- To identify and resolve install issues, making sure guidance is given to installers when and where required
- Provide regular reporting on installation progress ensuring that any issues are resolved or escalated to project managers as necessary
- Research into upcoming projects to assist Project Manager identify spec, design, supply issues

**Field Service Repair and Maintenance (where required)**
- Provide pre-season services for TOMRA solutions on customer sites
- Support for set up of TOMRA equipment or help troubleshoot installed solutions
- Perform a full range of servicing and repair service procedures including diagnostics, on assigned equipment.
- Share customer feedback and insights with fellow field technicians and the wider services team
- Identify how to surpass customer expectation and create new opportunities during visits by providing service that goes above and beyond the initial customer request
- To identify and resolve any outstanding installation or commissioning issues and ensure feedback is given to the installation team when and where required
- Ensure all documentation including safe operation plans, guides manuals and service records are up to date and recorded in the applicable files or databases

**Documentation**
- Ensure all install documentation, including project plans, safe operating procedures, installation guides and manuals are complete before commencement
- Complete final installation documentation so that there is an accurate record of the installation for reference by other TOMRA Fresh Food team members
- Ensure that at the conclusion of installation all hand over documentation is provided to the commissioning and / or field service teams

**Service**
- To proactively provide an exceptional customer installation experience
- To report customer feedback to engineering and production teams
- Work with customer and other contractors to coordinate service activities as necessary
- Where necessary undertake equipment servicing

**Continuous Improvement**
- To advise project managers and service leaders on ways to improve the efficiency and quality of installation
- To make recommendations on improvements, training and people development requirements

**Organization**
- Complete administrative tasks in an accurate and timely manner
- Comply with safe working practices in accordance with Health and Safety Policy and Procedures
- Observe and comply with policies procedures and quality management systems
- Positively and actively support effective communication, encourage and provide constructive feedback
- Support the overall organizational vision, values and culture
- Assist others wi