Business Expert

**Company Description**

**Job Description** JOB DESCRIPTION**

Commercial Development & Growth is a global function within the H&M brand and our mission is to set and deliver on the global customer experience strategy to strengthen our brand and enable profitable sales. Together we develop, expand and optimize all sales channels while securing conditions for efficient operations leveraged by tech and strong collaboration across the organization. Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In the Value Stream External Partnership and New Business Channels we drive growth through partnerships. Together we drive digital expansion, franchise, external business channels and external brands tech and business development.

**WHAT YOU’LL DO**

Our LATAM team is the main point of contact for white label partner and responsible to manage the relationship. Together with the team you will manage tech backlog and drive continuous improvements to improve metrics related to customer experience and platform stability. You always ensure high product availability on the sites and ensure stability during peak sales periods through incident management.

**Your responsibilities include**:

- Be an expert - contribute with knowledge, insights and deep understanding of business areas and processes. You will serve as a connection between business, global and tech teams.
- Develop and improve business processes, tools and WoW to maximize business outcome and customer value.
- Identify new product features based on desired business outcomes and customer needs, assessing feasibility and requirements. Improve product capabilities through new solutions or enhancement of the existing ones.
- Analytical sales follow-up and web performance. Including building business cases.
- Continuously engage stakeholders and connect the dots between business and tech objectives.
- Secure digital stability and planning for site improvement. Ensuring the Service providers are adhering to the Incident & Problem SLA’s & KPI’s; and secure site article availability i.e. for special campaigns and collections.
- Incident management: drive review and status. Improve existing incident management through elaboration and documentation of way of working. Responsible for the operational side of our product, which is closely connected to incident and problem management as well as continuous development and improvements.

**WHO YOU’LL WORK WITH**

Your main point of contact is our white label partner. You will closely collaborate with our E-com team, Product Manager, development teams, tech and other stakeholders.

We are an organization built on collaboration. We embrace the totality and work towards a common direction and shared objectives, learning and adjusting along the way. We win as a team, focusing on our contribution to the whole. Everything we do, we do with the customer in mind, and we use data and customer insights in our decision-making. We believe that by having a clear direction to where we are going, we can all lead the way.

**WHO YOU ARE**

You are a true relationship builder, with a flexible approach and are motivated by H&M’s values. You practice informal leadership through clear communication, strategic thinking and stakeholder management. As part of the team, you have an entrepreneurial mindset and are not afraid to challenge current WoW - always with the product and customer in focus. You recognize the importance of a keep it simple approach to constantly improve the business and move one step forward towards our vision.

**Qualifications**:

- 2-3 years of experience working with Business Tech project management or Product Management in general with an understanding of e-commerce business processes.
- Excellent communication skills both oral and written with ability to communicate complex topics in a simplified manner.
- Good to have knowledge of tools such as Service now, JIRA and Confluence.
- Knowledge of MS Office, more specifically Outlook, Excel, PowerPoint, and MS Teams. Knowledge of PowerBI as user level.

**To succeed in this role, you also have**:

- Independent and self-organized, takes responsibility and accountability in reaching our deliverables across functions.
- Ability to communicate and engage various stakeholders across functions.
- Analytical skills with the ability to analyze data and present findings to deliver insights that support decision-making.
- Tech savvy with understanding of agile product development.
- Have a business and customer-oriented mindset with the motivation to constantly improve, achieve targets and drive agenda forward.
- Ability to set priorities by assessing their impact from both business and technical perspectives.

**Additional Information** ADDITIONAL INFORMATION**

This is a full-time permanent position based in Ch