Subgerente de Cobranzas y Servicio Al Cliente

**Career Area**:Finance**:
**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Cat Financial**

**At Caterpillar, you build what matters—whether it’s the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide—building critical infrastructure, bolstering local economies, meeting the demand for energy—and that work is powered by our people, which is build through diversity, aiming to achieve the best results.**

**If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place We consider in all positions people with disabilities, diverse gender, culture, labor unions, political beliefs, ethnicity, religion, age, generation, race, nationality and sexual orientation.**

**JOB SUMMARY**:Leads the company portfolio management effort by directing the collections and account management processes, within the company portfolio health targets and customer service goals. Main responsible for company inventory, overseeing the entire process of placing assets into or removing from inventory. Leads Customer Service efforts by providing direction and management to customer requests. Ensures quality customer account maintenance by delivering and exceptional customer experience.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- Provide directions and leadership to the collection team to execute actions to maintain portfolio past due under control.
- Responsible for the entire modification process, identifying customers having financial distress, offering restructures and payment relief by modifying the contract initial agreement.
- Approve account modifications and executes documentation within authority.
- Constant monitoring of portfolio performance and implement corrective action as needed.
- Develops and nurtures a strong working relationship with Sales, Credit, Operations and Support Departments to achieve portfolio metrics and company results.
- Oversee entire process of determining past due and potential credit losses ensuring the integrity and accuracy of the process and calculation.
- Provides feedback to the origination teams based on collections and portfolio management results
- Monitor repossession activity and work closely with support departments (Asset Management and Special Accounts) to ensure customer accounts are moving timely in the collection effort process.
- Lead and develop Customer Experience Initiatives to increase loyalty and customer satisfaction

**JOB REQUIREMENTS**:
**SKILLS, ABILITIES, AND KNOWLEDGE**:
1.Demonstrated ability to provide management to the collection and customer services processes maintaining the portfolio health while delivering outstanding customer experience.

3.Thorough knowledge of and the advanced ability to asses credit risk, analyze customer credit summaries and past due accounts.

4.Advance knowledge of credit, sales and customer services concepts and techniques.

5.Thorough knowledge of financing and leasing products

6.Advanced ability to oversee assigned processes providing guidance to colleagues and updates to management.

7.Advanced negotiation skills and knowledge of and the ability to handle complaint resolution on complex issues with limited assistance.

9.Demonstrated ability to develop and nurture positive relationships with external and internal customers.

**EDUCATION/EXPERIENCE**:

- A 5-year college or university degree in Business Administration, Finance, Accounting or Credit risk.
- Demonstrated previous leadership.
- Advance written and oral English skills.
- Experience in the financial industry

Caterpillar is an Equal Opportunity Employer (EEO).

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