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Lat Head of Npo South

hace 2 semanas

Santiago de Chile NOKIA A tiempo completo

**About Nokia**

At Nokia, we create technology that helps the world act together.
As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed, and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.
Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable, and inclusive world.
Watch our video to discover how we create meaningful interactions to drive human progress.

**NPO Customer Delivery Lead**

**Main Responsibility Area**

Customer Delivery Lead has Network Performance and Optimization (hereby referred as NPO) service delivery accountability for Customer delivery for assigned customer/region.

Is the primary interface for Customer Delivery experience and escalation point for NPO Delivery execution inside Nokia for assigned customer/region.

Has a prime role taking care of overall Customer satisfaction, and aggregates Nokia financials including revenues, sales margin and costs of NPO Services in the assigned CT/CBT.

**Location**

**Key responsibilities**:

- Act as a single point of contact representing Nokia NPO for the customer/region.
- Provide technical leadership and direction throughout the planning, staffing, delivery & acceptance phases of the contracted NPO services.
- Responsible for delivering all projects in accordance with the contract & within the budgeted cost.
- Responsible to ensure latest estimate is accurate, aligned and understood between the CDM and SU.
- Communicate regularly with cost and progress manager and F&C to ensure accurate project cost tracking.
- Track and manage NPO revenue, cost and margin for the customer/region.
- Responsible for tracking cost overruns and seeking timely up-scope approvals & submissions.
- Set up and maintain clear and effective internal and external communication with the customer and internal teams as required.
- Drive customer satisfaction on all Nokia NPO services performed.
- Manage customer perception and build strong business relationships.
- Work with other Nokia cross functional teams to address customer escalations or concerns with delivery issues.
- Support getting customer acceptance for NPO services.
- Plan and manage internal and external resource demand forecasts to meet delivery needs.
- Ensure appropriate resource quantities and capabilities are secured to support delivery working with Local Delivery Organizations (LDO) and Global Service Delivery (GSD).
- Identify gaps in resources, processes as appropriate and bring to the attention of Nokia management with proposals to fix.
- Shares delivery experience and best practices, knowledge of project management processes, tasks and tools with other delivery managers.
- Drive continuous efficiency improvement in service delivery looking for opportunities to optimize tools and processes with Machine Learning & Analytics Services.
- Represent the customer's requirements back to Nokia/account team to anticipate new business opportunities.
- Contribute to service business/solution development by identifying and creating business opportunities and supporting pre-sales and sales/tendering processes
- Ensures Project Target Agreement (PTA) process takes place
- Validate PTA contents
- Monitors & controls the project targets against the PTA
- Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

**Qualifications**:

- Bachelor’s degree in telecom engineering or equivalent from a reputable institution, MBA will be added advantage
- 12+ years in the telecom industry and service business
- PMI certified (PMP - Project Management Professional) will be an advantage
- Demonstrated successful management of service delivery
- Able to drive consolidation of concepts, processes and improvement initiatives to ensure efficient delivery.
- Knowledge and experience of 5G/LTE Network Architecture Design, RF Planning and Performance Optimization Services
- Demonstrated ability to develop Customer Relations and drive Business Development
- Capability to travel (up to 50% of time)
- NPO Business and Portfolio Understanding
- Possesses Strong financial skills.

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.