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Sales Operations Associate
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**About the Role**
At Uber Eats, we're on a mission to help people get whatever they need-from lunch to last-minute groceries-exactly when and where they want it. But delivering delight at scale takes more than an app. Behind every order is a team that builds the tools, systems, and strategies to connect people to what matters most. That's where you come in.
We're looking for a Senior Sales Operations Associate to join our Commercial Operations team-the team that drives strategy, efficiency, and insights for our restaurant partner network across Latin America. You'll play a key role in supporting merchant retention and early lifecycle management, helping our partners thrive from day one and beyond.
This is a unique opportunity to shape how we support merchants during their most crucial early stages. You'll collaborate with cross-functional teams-Product, Marketing, Sales, and Customer Success-to identify critical moments in the merchant journey, reduce churn, and build a strong foundation for long-term success.
**What You'll Do**
- Design and scale retention programs that guide merchants from activation through maturity, using data to drive smarter decisions.
- Partner with internal teams to deliver lifecycle interventions that are timely, relevant, and rooted in merchant needs.
- Analyze performance trends to uncover insights and provide strategic recommendations to Commercial Leadership.
- Build and improve tools and workflows that enable Account Managers and BPO partners to better support merchant success.
- Represent LatAm lifecycle priorities in global planning conversations around tools, policy, and process improvements.
- Own and execute data modeling and analysis to identify opportunities and tell compelling performance stories.
**What You'll Need**
- A minimun of 3 years of experience in Sales Operations, Strategy & Planning, Finance, Consulting, or Business Intelligence/Analytics or ralted roles.
- Strong analysis, modeling, and reporting skills; SQL Proficiency and Sheets/Slides are key. Python or any other language is a plus
- Fluent in English and Spanish, with excellent written and verbal communication skills.
- Deep knowledge of commercial and B2B workflows.
- Familiarity with CRM systems (preferably Salesforce).
- Proven ability to prioritize, organize, and manage stakeholder relationships across teams and time zones.
- A self-starter mindset-you're adaptable, solutions-focused, and ready to thrive in a dynamic environment.
**Bonus Points**
- Experience launching or optimizing merchant lifecycle or retention programs.
- Comfortable communicating with executives and senior leadership.
- Love solving complex problems and thinking outside the box.
- Bring a strong sense of empathy, balancing business needs with what's best for the customer.
