Customer Support Specialist

hace 6 días


Chiguayante, Chile Uber A tiempo completo

**About the Role**

We're looking to grow our team of customer support experts at our Greenlight locations. Uber Experts are the face of Uber to thousands of our driver-partners, and we're looking for people with strong communication and problem-solving skills who operate with a customer-first mentality. In this role, you'll be encouraged to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide outstanding support to our existing driver-partners, and quickly adapt in an ever-growing business.

This is a great opportunity to work with an outstanding Operations team and learn the Uber business from the ground up
- Deliver 5-star, in-person support to our driver-partners
- Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
- Deliver info sessions to group of new drivers to set them ready to drive and to accurately use the app
- Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
- Help brand the Uber name and get driver-partners excited to be on the road
- Stay on top of new Uber policies, procedures, and programs that affect driver-partners
- Contribute with valuable insights from the business to improve the driver experience through the Operations Team

**Basic Qualifications**
- 1 year of experience in a similar role
- Immediate availability to live in Concepcion
- Ability to quickly adapt to new technology
- Communication skills, with the ability to interact and connect with many types of personalities
- Passion about selling our product to potential driver-partners
- Passion for empowering others
- Ability to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
- Ability to identify difficulties and propose solutions
- Self-motivation
- Even-tempered
- To be a great teammate
- Negotiation skills
- To be tech savvy

**Bonus Points**
- Have some combination of retail, sales, client-facing, and/or customer service experience
- Have a Bachelor’s Degree



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