Account Support Manager Engineer

hace 1 semana

Santiago de Chile Hewlett Packard Enterprise A tiempo completo

Account Support Manager Engineer

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_ Responsibilities: _**
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
- Identify potential escalations and alert management proactively.
- Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
- Balance internal needs with customer needs within defined parameters.
- May identify additional services that could lead to future service revenue growth.
- May provide technical consulting during contract renewal discussions.
- Build strong relationship with management in assigned accounts.
- Influence delivery decisions on assigned account plans.
- Drive Customer Expectation management as part of escalation process.
- Manage small projects/programs in the team.

**_ Education and Experience Required: _**
- Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.

**_ Knowledge and Skills: _**
- Broad knowledge of company products and services offerings.
- Basic knowledge of corporate organization, job, and policies.
- Comprehensive business, technical, or functional knowledge.
- Communicate effectively and tactfully to technical level, first
- and middle-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative).
- Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
- Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
- Basic project management, communication, and analytical skills.
- Able to suggest operational efficiencies.

**Join us and make your mark**

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

**Job**:
Services
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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