Support Engineer
hace 2 semanas
**Our client is an international investment management firm with a strong global presence and active operations in major financial centers. Renowned for excellence in asset management and a commitment to innovation, governance, and compliance, the company fosters a dynamic, performance-oriented environment with a strong emphasis on technology.**
**Work model**: Hybrid, with a minimum in-office presence of two days per week at the Brickell office - Miami.
**Location**: Miami
**Mandatory Requirements**:
- Proven experience in first-level technical support in a corporate environment
- Knowledge of computer hardware
- Experience with print pools
- Familiarity with virtualization technologies
- Proficiency in Windows operating systems, Office 365, and MS Teams
- Hands-on experience with Active Directory (users, groups, permissions), DNS, and DHCP
- Experience with Microsoft cloud services (Azure, Entra ID, Intune, SharePoint, Exchange, MFA)
- Familiarity with the installation and management of digital certificates (A1 and A3)
- Strong communication skills, proactivity, and customer service focus
- Fluent English
- Technical or higher education (ongoing or completed) in IT or related fields
**Preferred Qualifications**:
- Certifications such as ITIL Foundation, Microsoft (MCSA, AZ-900, AZ-104)
- Experience with PowerShell, azcopy, Robocopy, or other task automation tools
- Knowledge of service desk tools (GLPI, Freshservice, Jira Service Management, etc.)
- Experience in high-security and compliance environments
**Soft Skills**:
- Strong verbal and written communication
- Proactivity
- Organizational skills and ability to prioritize tasks
- Customer service orientation and commitment to operational excellence
**Responsibilities**:
- Attend and log first-level support tickets, both in person and remotely
- Document all support activities
- Keep the IT asset inventory up to date
- Install, configure, and maintain Windows operating systems (workstations and laptops)
- Provide support for cloud services (Azure, Microsoft 365, Entra ID, SharePoint, Teams, etc.)
- Assist in managing digital certificates (installation, renewal, and troubleshooting of A1/A3 certificates)
- Ensure the functionality of printing services
- Monitor backup systems
- Identify and escalate more complex issues to higher-level support
- Assist in implementing information security and compliance best practices
- Ensure meeting room services are fully operational
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