Supervisor de Cobranza y Manejo de Portafolio- Chile

**Career Area**:Finance**:
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**About Cat Financial**

**JOB SUMMARY**: Manage all aspects of receivable portfolio liquidation for assigned area. Manage the collection efforts and is accountable for the timely and proper liquidation of repossessed collateral with minimum losses. Affect the collection of deficiencies. Supervise the Customer Services Department staff.

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:Responsibilities may vary, but include one or more of the following:
1. Approves account modifications and executes documents within authority.

2. Ensures the overall quality of accounting inputs and resulting adjustments.

3. Oversees the successful liquidation of the legal portfolio and coordinates these efforts with legal counsel.

4. Manages customer service efforts as they relate to customer requests, staffing, and corporate support.

5. Ensures the quality of customer service.

6. Directs the preparation of the past due report.

7. Approves additions, deletions, and modifications to Potential Credit Loss Report.

8. Forecasts delinquency and losses and analyzes trends for use by management.

9. Maintains goodwill while administering the company's policies and procedures through dealings with customers, dealers, and other Caterpillar Financial Services Corporation (CFSC) Offices.

10. Manages and trains Customer Services staff as it relates to the job duties.

11. Initiates new procedures and recommends new policies as work conditions change.

12. Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.

13. Understands the Equal Opportunity and Harassment policies of the company, applies them in all aspects of management and maintains an environment, which is consistent with these policies.

**JOB REQUIREMENTS**:
SKILLS ABILITIES AND KNOWLEDGE:
1. Demonstrated knowledge of finance/leasing products, policies and procedures.

2. Demonstrated knowledge of commercial law, including bankruptcy.

3. Demonstrated knowledge of lease accounting practices.

4. Demonstrated knowledge of the subsidiary’s credit and documentation procedures, processes and operations.

5. Knowledge of Human Resources policies and procedures.

8. Advanced English level is essential.

9. Demonstrated ability to analyze the financial status of customers.

10. Ability to provide an atmosphere of teamwork and cooperation with fellow employees in order to accomplish given tasks.

12. Ability to define finance/lease markets and make recommendations.

13. Ability and willingness to travel.

**EDUCATION/EXPERIENCE**:
A 4-year college or university degree equivalent and a minimum of 6 years exempt experience in commercial collections and financial marketing at the retail and wholesale levels at CFSC or with another financial institution is recommended. Equivalent experience may be substituted for education.

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Caterpillar is an Equal Opportunity Employer (EEO).

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