Technical Liaison

**Overview**

Are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency physical and virtual business Visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface.

Our founders are serial entrepreneurs who have launched startups both in emerging markets and the U.S. We're backed by leading international investors, including QED Investors, BECO Capital, Global Ventures, Endeavor Catalyst, Endure Capital, and OTG Ventures. We're also part of the Visa Fintech Fast Track program among an elite group of fintechs.

Inspired by fellow founders building amazing things all over the world, we are on a mission to power SME and startup growth in emerging markets to bridge the business financial inclusion gap.

We are seeking a Technical Liaison, with a startup mindset, willing to work with a multidisciplinary team to close gaps between business groups. This position is 100% remote, based in Chile, will be part of the horizontal engineering division, and report to the Flexible Engineering POD.

**As a Technical Liaison, you will**
- Primary escalation point for technical issues that are unable to be solved by the customer experience team
- Facilitate the communication between engineering and other business units, like customer success and product
- Third tier support for customer issues (trouble-shoot and resolve most difficult and complicated issues)
- Work closely with the Engineering teams to identify and solve open issues
- Investigate issues, reproduce defects, provide hints on root causes
- Document potential causes of failure (when possible map it to Root Cause Analysis)
- Facilitate the translation or refinement of business requirements into technical requirements
- Help transform needs or open issues into product requirements.
- Drive accurate and on-time response for customer open tickets.
- Create documents that can help the customer success department, and end customers interact with the product.

**Who You Are**
- 3+ years of experience developing code
- General knowledge of Software as a Service (SaaS) products with strongly-typed languages such as Go, Java, C, C#, etc.
- Good understanding of the challenges of running a SaaS platform at a Global scale.
- Overall architecture/ system knowledge
- Ability to differentiate critical issues from low impact issues through Incident Management, and able to convince developers on the why's
- Drive issue resolution & ability to think out of the box
- Good communicator & problem solver
- Able to explain technical concepts to non-technical individuals
- Eager to learn new technologies, new products
- Change agent, makes things happen
- Fluency in English & Spanish required
- Agile, flexible, and responsive approach to work.
- Enthusiastic, positive, friendly, and has a great sense of humor

**Benefits**
- 100% employer paid healthcare insurance for team members and family.
- Unlimited time off and all public holidays.
- Allowance for home office equipment.
- Headspace subscription.
- Highly supportive team culture.
- 100% remote, flexible work environment.
- Market-competitive salaries.
- Top-notch project management, productivity, and team engagement tools.
- Unlimited learning resources, and much more.

**Equal Employment Opportunity**

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