IoT solutions engineer

Location:Santiago, RM, CL,

Company: TELTONIKA

Teltonika de Chile SpA is a representative branch of Teltonika IoT Group, which has been creating and manufacturing Internet of things (IoT) for over 27 years. From connected vehicles to networking, we seek our solutions to be used globally and become an indispensable part of any business. By setting new trends we inspire our partners to change the world and use the most advanced technologies in the market.

We are constantly growing and looking for an organized IoT Solutions Engineer to join our team in Santiago, Chile.

Teltonika's telematics business unit develops and produces easy-to-use GPS tracking devices for effective fleet management in such spheres as logistics, agriculture, car sharing, construction, and more. Using the latest technologies, Teltonika sets new standards for the telematics industry.

In this role you will:

• Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
• Propose different ways on how to incorporate our devices for various use cases
• Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
• Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
• Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
• Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
• Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
• Guide colleagues and customers by preparing wiki documentation or training.
• Test and perform quality assurance of the solution in the Americasregion

What we expect of you:

• Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
• Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
• Passion for providing help to others, caring, willing to grow and enrich your technological know-how
• Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance
• Great communication skills, fluently speaking and writing in English (B2 at least)
• Analytical and creative thinking and mindset for problem-solving and troubleshooting
• Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
• Experience in customer service (this will be considered as an advantage)
• Good time management skills (speed and quality are important for us)

What we offer:

• Payroll: a competitive salary matching your skillset and experience in the market
• Workweek: Monday to Friday, 9 AM to 6 PM, weekends free
• Office: Las Condes, Santiago-Chile
• Worktype: hybrid
• Day off on your Birthday
• All legal local holidays
• Great work environment and supportive team
• Teambuildings
• Continuous training

Only qualified candidates will be considered and contacted for the first round of interviews

Teltonika aspires to become one of the global leaders in providing unique IoT solutions that contribute to making people's lives easier. Since 1998, we have gained considerable experience and competence in electronics development and production. Today, our areas of expertise include telematics, networking, telemedicine, EV charging, and electronics manufacturing. While proactively searching for new ideas and ways to create more value for our clients, we also hope to create a better future for our employees and the communities we operate in. Our organisational culture is based on mutual trust and respect as well as creating synergy with our employees and clients.