Field Operations Engineer

hace 3 días

Santiago, Metropolitana, Chile Insight Global A tiempo completo

Job Description:

Insight Global's client is a leading robotics technology company specializing in smart logistics solutions. They partner with Fortune 500 companies and industry leaders across retail, apparel, automotive, e-commerce, manufacturing, and more. With over 100 installations across the Americas, they are recognized as an industry leader in robotics and automation. As Field Operations Engineer, you'll be the primary point of contact with project managers, supply chain specialists, service program managers, suppliers, and customers. You'll team with internal functions to understand all the details of the system configuration and site dynamics. You'll work with internal and external resources to coordinate all aspects of a Robotic Systems deployment and maintenance at a customer site. The ideal candidate will have a deep understanding of hardware components, systems, and troubleshooting techniques related to autonomous mobile robots.

Responsibilities:

  • Lead, manage, and mentor a team of contractors, providing guidance, support, and clear expectations to ensure tasks are completed with right lead time and quality.
  • Monitor contractor performance, productivity, and quality of work, identifying and addressing any issues that arise.
  • Conduct onsite implementation project planning including scope of work, budget, schedule, and subcontracting services and merge with the master project plan.
  • Manage implementation plan by closely communicating with internal and external stakeholders, especially with supply chain on delivery schedules.
  • Conduct thorough hardware inspections, quality control checks, and pre-deployment testing to identify and resolve any potential issues.
  • Prepare hardware environment for SIT, UAT and Performance Testing and participate in testing. Diagnose and resolve hardware-related problems, both remotely and on-site, to minimize downtime and ensure optimal robot performance.
  • Document all hardware-related issues, solutions, and best practices in a clear and organized manner.
  • Stay up-to-date with the latest advancements in autonomous robotics hardware and contribute insights to enhance the company's competitive edge. Able to quickly learn new products.
  • Develop and provide trainings to customers, team members and service partners.

Required Skills & Experience:

  • 3-5 years of experience or Bachelor's Degree in Electrical Engineering, Mechanical Engineering or equivalent
  • Any background in mechanical, electrical, or robotics
  • Good communication skills - Bilingual English or Spanish
  • 80% travel, most likely Santiago and surrounding area

Nice to Have Skills & Experience:

  • Experience with Robotic Systems is a plus – maintenance or industrial background works too
  • PLC programming (preferably Allen Bradley and Siemens)
  • AMR and picking robots, elevator lift, conveyor, sensors, light curtains
  • Fluent in Chinese

The pay is $15/hr to 20/hr depending upon years and level of experience.

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