Software Engineer

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including
Built In's 100 Best Midsize Places to Work in SF 2025
,
Top Places to Work by USA Today 2025
,
Y Combinator's list of Top Companies in 2023
,
#4 on Fortune's Best Workplaces in the Bay Area
,
Inc. Magazine's 2022 Best Workplaces list
, and
Forbes Best Startup Employers 2022 List
.

We are seeking experienced software engineers to join our chat/portal team. The team has a broad scope, working predominantly on Front's customer support tooling, which includes Front's chat systems, portal platform, and chatbot automations and integrations. This role offers the opportunity to make a significant impact by building on our strong foundation to enable a wide variety of interactions and integrations with these new systems as we enable more use cases for more customers.

To excel in this position, you must demonstrate strong learning abilities, showcase proven software development skills, possess a mindset that aligns with being both a product and business-oriented engineer, and work effectively within small, dynamic cross-functional settings.

What will you be doing?

• You will work closely with product managers, product designers and other engineers to improve Front's chat, chatbots, portal, self-serve support, and related offerings. You will conceptualize, design, implement, test, and launch improvements and integrations that extend the capabilities of Front's self-serve support products.
• You will coordinate on project scope, assess technical complexity and risk, coordinate dependencies with other teams, mentor more junior engineers, and maintain a high bar for technical excellence on the team.
• You will be developing in a JavaScript environment, with special emphasis on TypeScript, , and React.

To be successful in this role you must have proven software development skills, be comfortable taking on a product and business-focused engineering approach, and thrive within a small, dynamic, cross-functional team.

What skills and experience do you need?

• Experience delivering everything from product-focused features and enhancements to new products.
• Industry experience building fast, reliable, real-time web-based applications.
• Fluency in a dynamic language like Javascript, Python, Ruby, or similar.
• Knowledgeable about modern web technologies and excited to learn new ones, e.g. ES6, TypeScript, React.
• Exposure to architectural patterns of a large, high-scale web application.
• Product minded: committed to building the best user experience.
• Business minded: understands the power of leveraging technology toward business outcomes.
• Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.
• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism.

Bonus

• Experience with AWS technologies.
• Rigor in A/B testing, test coverage, and other web best practices.
• Experience working with complex data models at scale.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
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