Technical Support Engineer- Chile
hace 4 días
About the Role
- As a technical support specialist at Shopic, you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers.
About Shopic-
Shopic is an AI RetailTech startup specializing in retail solutions and shopping experiences. Our technology turns shopping experiences to an AI vision based technology.
Our core products include
SmartCart
, which enables shoppers to grab products and bypass checkout lines and
ShopWatch,
a sophisticated computer vision and data analytics tool designed to monitor and reduce "shrink" (loss/theft) at Self-Checkout (SCO) stations.
Powered by computer vision and data analytics, ShopWatch will soon be deployed in important retailers. We are currently expanding our ShopWatch footprint with major retailers in Chile and are seeking professional, customer-facing technical experts to join our growing team.
Our main offices are based in Tel Aviv, deployed by major grocery chains worldwide, and employ some of the best minds in the AI sector.
Responsabilities:
- Act as the primary technical escalation point for the Chile region, diagnosing complex issues across software components.
- Investigate, own, and resolve technical bugs. When necessary, triage and escalate issues to R&D and Engineering teams while maintaining clear communication.
- Monitor and support production environments, ensuring all configurations and updates follow best practices and meet strict SLA requirements.
- Using various tools, investigate, own, and solve/escalate technical bugs or requests
- Support, monitor, test, troubleshoot and document using Mixpanel, Jira, Confluence, Zendesk, Remote SSH, Slack, etc
Requirements:
- 2+ years of experience in Technical Support Engineering role or other related fields.
- Proven ability to dive deep into system logs to draw conclusions and identify root causes.
- Hands-on experience managing time and daily tasks, in a dynamic fast-paced environment.
- Fluent written and verbal English skills (the role involves constant collaboration with our HQ in Israel).
- A natural tech-savvy who enjoys solving non-routine issues and tasks.
- Experience managing and troubleshooting systems remotely via Linux - Advantage.
- Experience with reading or running Bash or Python scripts to automate tasks or extract data- Advantage.
- Experience utilizing AI tools for efficient work- Advantage.
-
Technical Support Engineer- Chile
hace 4 días
Santiago, Metropolitana, Chile shopic A tiempo completoAbout the Role- As a technical support specialist at Shopic, you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers.About Shopic- Shopic is an AI RetailTech...
-
Technical Support Engineer- Chile
hace 5 días
Santiago, Metropolitana, Chile Shopic A tiempo completoAbout the Role- As a technical support specialist at Shopic, you'll be responsible for providing timely and effective Tier II support to our customers across both production and pre-production environments. You will serve as the technical bridge between our innovative AI solutions and our local retail customers.About Shopic- Shopic is an AI RetailTech...
-
Technical Support Engineer
hace 1 semana
Santiago, Metropolitana, Chile Alation A tiempo completoCustomers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from...
-
Technical Content Engineer
hace 1 semana
Santiago, Metropolitana, Chile GRAFTON SUPPORT SERVICES S.A. A tiempo completoGrafton Latam ofrece soluciones integrales en gestión del talento y recursos humanos en Chile y Perú . Se especializa en headhunting y reclutamiento de mandos medios y ejecutivos, outsourcing y servicios transitorios , y externalización de procesos como remuneraciones y gestión documental. Además, apoya a las empresas en desarrollo organizacional ,...
-
Support Engineer
hace 1 día
Santiago, Metropolitana, Chile Tata Consultancy Services Chile A tiempo completoDescripción del puesto Descripción del puesto: Support EngineerEn Tata Consultancy Services estamos en búsqueda de un Support Engineer Senior para unirse a nuestro equipo en Santiago de Chile, Metropolitana, Chile. Si eres apasionado por la tecnología y buscas enfrentar desafíos en un ambiente híbrido, esta posición es para tiComo Support Engineer,...
-
Production Support Engineer
hace 1 semana
Santiago, Metropolitana, Chile Tata Consultancy Services Chile A tiempo completoDescripción del puesto Descripción del puesto: Production Support EngineerEn esta posición, serás parte de un equipo de expertos en tecnología que brindan soporte crucial al entorno de producción de la empresa. Tu labor estará enfocada en garantizar la estabilidad y eficiencia de los sistemas, resolviendo incidentes de manera oportuna y proponiendo...
-
Technical Sales Engineer
hace 1 semana
Santiago, Metropolitana, Chile Draslovka A tiempo completoTechnical Sales Engineer - Latin AmericaThe Technical Sales Engineer (TSE) – Latin America is responsible for the market development, sales, and after-sale service support for Blue Cube sensors in Mexico, Central America, and South America.About Blue Cube As part of Draslovka, Blue Cube design, manufacture, distribute and support a range of mineral...
-
Technical Engineer – Utility Storage
hace 3 días
Santiago, Metropolitana, Chile Trinasolar A tiempo completoTrina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable service.As Trina...
-
Technical Content Engineer
hace 7 días
Santiago, Metropolitana, Chile Grafton C A tiempo completoDescripción del puesto At Grafton Latam, we are looking for a Technical Content Engineer for an important leading IT company. Location: Remote / Flexible Level: Junior – MidYou will be responsible for creating high-quality developer documentation, tutorials, and demo content aligned with GitHub resources. This includes writing guides, scripting short...
-
Senior Technical Support Engineer, Trilogy
hace 1 día
Santiago, Metropolitana, Chile Crossover A tiempo completoMost support engineers waste their careers on repetitive, mundane tickets that could be handled by a chatbot. You're not most engineers.At Trilogy, we've eliminated the noise. Our AI handles 90% of customer issues across 100+ enterprise software products, leaving only the most complex, intellectually challenging problems for our elite technical team. Every...
