Professional Services Architect

hace 2 semanas

Santiago de Chile Front A tiempo completo

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience.- As a Professional Services Architect, a founding member of the Professional Services team at Front, you’ll be helping prospects and existing customers by extending the Front platform to its full value, and helping building a new department that is critical to Front’s success. As a partner on the GTM team, you’ll scope, design, and work with engineering resources to implement strategic customer projects. You will act as a project manager for custom development projects built with the Front API.
**Fluency in both English and Spanish is required, both written and verbal.**

**Job functions**:

- Scope, Develop and Deliver
- Lead pro-serve projects throughout the entire lifecycle from initial customer meetings to downstream support, including problem identification, system architecture definition, specification and design, implementation, testing, client training, and solution deployment
- Engage with clients to understand business requirements and develop detailed technical specifications and solution designs for custom builds for clients including custom workflows and integrations using Front’s API and third party services
- Manage the end-to-end implementation of complex projects, ensuring alignment with client expectations and industry best practices.
- Develop and maintain strong client relationships, acting as a trusted advisor and primary point of contact for downstream technical matters as it relates to pro-serve custom builds
- Operational Excellence
- Drive the adoption and opportunity discovery for professional services with new and existing business deals
- Collaborate with sales teams to support business development efforts, including proposal development and client presentations.
- Create and maintain comprehensive documentation, including specs, project plans, and process guidelines.
- Establish and refine operational processes to ensure efficiency, scalability, and high-quality service delivery.
- Developer Relations
- Effectively manage and prioritize engineering resources with third-party development partners
- Serve as an expert on Front’s API and trusted advisor both externally and internally
- Partner with product teams to inform the Front platform strategy
- This role is highly collaborative; as you will work closely with Sales, Solutions Engineering, Onboarding, and Product Management teams.**Qualifications and requirements**:

- Bachelor's degree in Computer Science, Software Engineering, or related field
- 3-5+ years of experience with RESTful APIs, SDKs, PaaS, and/or ETL technology
- Experience with workflow automation and business process optimization
- Strong project management and organizational skills
- Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
- A learning mentality and willingness to take on technical challenges

**Desirable skills**:

- Familiarity with Helpdesk and CRM systems
- Experience managing and driving multiple projects effectively
- Knowledge of data privacy and security best practices
- Proven success in relevant role, preferably in an enterprise SaaS or enterprise software capacity

**Conditions**:

- Medical & Dental coverage with employee-only premiums 100% covered
- 15 days of PTO, plus additional company closure dates
- Annual Learning and Development stipend
- Monthly lifestyle stipend and remote work allowance
- And more

**Partially remote**
You can work from your home some days a week.

**Health coverage**
Front pays or copays health insurance for employees.

**Computer provided**
Front provides a computer for your work.

**Informal dress code**
No dress code is enforced.

**Remote work policy**:
***

**Hybrid**

This job takes place some days from home and others at the office in Santiago (Chile).

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