Cloud Contact Center Solutions Developer
hace 1 mes
Welcome to Five9, a leading provider of cloud contact center software. We're committed to bringing joy to customer experience through innovative solutions.
As a Cloud Contact Center Solutions Developer, you'll play a crucial role in delivering cutting-edge solutions to enterprises seeking to automate, modernize or improve customer experience using Virtual Agent and other artificial intelligence technologies.
Our Professional Services team is recruiting early career individuals to work on projects that involve designing and configuring applications on the Five9 platform for each customer's unique requirements.
We're looking for a self-starter who can handle pre-sales Statement of Work requests from creation to document handoff, work AI Automation Implementation projects, provide customers with configuration advice and problem resolution on Five9 product, train customers to ensure a thorough understanding of the application, and engage in consulting engagements.
The ideal candidate is passionate about continuous personal improvement both technically and professionally, has excellent verbal and written skills, and is able to learn new skills, digest new software features and explain them to someone non-technical in a way they understand.
Key Responsibilities:- Handle pre-sales Statement of Work requests from creation to document handoff.
- Work AI Automation Implementation projects.
- Design and configure applications on the Five9 platform for each customer's unique requirements.
- Provide customers with configuration advice and problem resolution on Five9 product.
- Train customers to ensure a thorough understanding of the application.
- Consulting engagements.
We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This role requires a Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field, as well as at least one year of business experience in a customer-facing position.
Required Skills and Qualifications:- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
- At least one year of business experience in a customer-facing position.
- Excellent verbal and written skills.
- Able to learn new skills, digest new software features and explain them to someone non-technical in a way they understand.
- Passion for continuous personal improvement both technically and professionally.
- US base salary range: $79,400-$111,400 USD.
- Health, dental, and vision coverage.
- Short & Long-Term Disability.
- Basic Life Insurance.
- 401k saving plan with employer matching.
- Paid Time Off.
- Company paid holidays.
- Paid volunteer hours.
- 12 weeks paid parental leave.
Five9 supports pay transparency during the entire recruitment process and offers a total compensation package that includes an annual performance bonus, stock, and/or other applicable incentive compensation plans.
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