Bilingual ISHELP Technician

At GHD, we are committed to fostering a culture of empowerment and positive impact.

We strive to support our team members in their professional growth, equipping them with the necessary tools and training to bring innovative ideas to fruition.

Collaborating with colleagues, clients, and partners, you will contribute to meaningful changes that resonate throughout the organization. Discover the potential of your commitment with us.

Who are we seeking?

Our team is in search of a Bilingual ISHELP Technician to join our ISHELP group. In this role, you will provide comprehensive end-user support and exceptional customer service to clients who speak both French and English, assisting them with company-supported applications and platforms through various communication channels including voice, email, and chat.

In a dynamic environment, creativity and innovation are essential to stay ahead.

We welcome individuals who are curious and inspired by new ideas, eager to contribute positively to our communities.

As part of a global team engaged in complex and rewarding projects, you will play a key role in driving transformative change.

Experience the benefits of commitment with us.

In collaboration with a vibrant and high-performing team, your responsibilities will include:

• Delivering technical support for servers and workstations, including remote assistance
• Assisting users with application and operating system issues, ensuring timely resolution of their computing needs
• Accurately documenting all client requests in the Service Desk ticketing system
• Diagnosing and resolving client issues related to hardware, telephony, printers, and software in accordance with service level agreements
• Escalating and coordinating reported incidents with relevant internal IS departments, providing necessary background information
• Contributing to the effective functioning of the IS team
• Actively participating in a supportive, customer-focused team environment
• Maintaining both network and non-network computers
• Adhering to standard Service Desk procedures, IS security protocols, and access controls
• Installing and managing approved software applications utilized by the organization
• Ensuring that all logged issues are tracked and resolved promptly to minimize downtime
• Conducting asset management activities for both hardware and software in line with GHD policies and procedures.

What you will bring to the team:

• A Bachelor's Degree in Engineering (Computer/Telecommunications), Computer Science, Information Technology, or a related field
• Ideally, at least 2 years of experience in Help Desk or Technical Support roles
• Industry certifications (e.g., MSCE, ITIL) are preferred
• Strong communication skills in both French and English (oral and written) are essential
• Proficiency in MS Office applications
• Flexibility to work on varying shifts

As a multicultural organization, we value individual contributions and recognize the strength of a diverse workforce. GHD is an equal opportunity employer, providing equal employment opportunities to all qualified individuals without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status.

If you are interested in this opportunity, please submit your resume in English.