Tech Support Expert
hace 1 semana
About Our Company
SupportYourApp is a leading provider of premium outsourced customer support services to tech companies worldwide. With over 30 countries and 60 languages represented, we offer a unique opportunity to work with diverse clients and teams.
We value our employees as much as our clients, providing an individualized approach, positive work environment, and opportunities for growth and self-development.
Join us in delivering exceptional customer experiences and shaping the future of technical support.
Job DescriptionWe are seeking a highly skilled Customer Support Consultant to join our team. As a key member of our support team, you will be responsible for handling customer inquiries related to e-commerce via various communication channels.
Your primary objective will be to build strong relationships with customers, provide timely and effective support, and meet or exceed team Key Performance Indicators (KPIs).
You will also be expected to stay up-to-date with the latest technologies and best practices in customer support, ensuring that our clients receive the highest level of service.
Required Skills and Qualifications- Languages: Fluent German (C1 level minimum) and upper-intermediate English
- Experience: 1 year of experience in customer support
- Communication skills: Strong written and verbal communication skills
- Personal attributes: Positive, responsible, and proactive attitude
- Equipment: Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
- Schedule: Fixed schedule: Monday-Friday, 6 AM-2 PM, Chile time
- Work from home: Opportunity to work fully remotely
- International environment: Inclusive international environment
- Compensation: Compensation in USD
- Bonuses: Good bonuses for referring friends
- Training and development: Paid intensive training and probation
- Work-life balance: Work-life balance
- Responsive management: Responsive management interested in your growth and long-lasting cooperation
- Self-development: Greenhouse conditions for self-development
SupportYourApp is committed to creating a welcoming and inclusive work environment for people from diverse backgrounds and experiences.
We strive to provide unlimited care, individualized approach, and positive work experience for all our team members.
Join us in shaping the future of technical support and building lasting relationships with our clients and partners.
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