Customer Service Expert
hace 19 horas
The Role: Customer Service Representative Latam
WS Audiology is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative in the Latin American region. The successful candidate will be responsible for supporting our partners in their day-to-day business with order management and customer clarification processes.
Key Responsibilities:
- Manual order entry, check and approval of electronically received orders
- Intervention for order discrepancies and support for suitable solutions
- Alignment with internal stakeholders on delivery dates, shipments & exports
Candidate Profile:
We are looking for a customer-oriented and ambitious individual with strong business acumen in developing and executing service strategies. The ideal candidate will display strong communication and interpersonal abilities to work effectively with people.
Requirements:
- Experience within Customer Service / After Sales
- Extensive experience with MS Word, Excel, and PowerPoint
- Customer-oriented with an understanding of customers' preferences and feedback
- Experience working with teams in a matrix structure across the globe
- Capability in market research and assisting with strategies
- Experience with INFOR (ERP-system) and Salesforce (CRM tool) is a plus but not a must
- Succesfully completed business studies or comparable qualification
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