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Customer Service Coordinator
hace 2 meses
At TOMRA, we are seeking a highly skilled and detail-oriented Customer Service Coordinator to join our international team. This role will play a crucial part in ensuring the success of our business by providing exceptional customer service and support.
Key Responsibilities:- Identify customer needs and develop service plans to meet their requirements.
- Schedule and delegate assignments to service engineers based on location, availability, and service type.
- Record service engineers' assignments, maintain service reports, and ensure follow-up on service reports.
- Regularly communicate with customers about advance work, perform follow-up reviews, and ensure customers are informed about service activities.
- Train new employees and service engineers on company database navigation, trip processes, and other necessary procedures.
- Coordinate with warehouse personnel for deliveries and returns, and manage technical files to ensure efficient service operations.
- Act as the control point for overtime requests, keep management updated on significant issues, and participate in meetings.
- Bachelor's degree preferred, or equivalent training and experience.
- Minimum two years of service coordination experience, preferably in a seasonal production industry or North American companies.
- Proficiency in English is a must, considering most of your work will be in English.
- Proficiency in Microsoft Office (Word, Excel, Outlook), familiarity with travel procedures, geographical locations, and customer service practices.
- Detail-oriented, accurate, well-organized, capable of handling multiple concurrent issues, and ensuring fair treatment of all service engineers.
- Must be available to work in Eastern USA timezones.
- Superior customer service skills and knowledge of customer readiness and satisfaction.
TOMRA offers a competitive benefits package, including complementary health insurance, life insurance, employee assistance program, referral and jubilee bonus, national holidays, and Christmas bonus. We also offer flexible working arrangements, professional training and development, onsite car parking, and global career opportunities with a strong record for internal promotions.
We proudly recognize cultural diversity, inclusiveness of thought, and individuals to create a great working environment for our employees. If you don't think you tick all the boxes, but you have what it takes, we would still like to hear from you.
